Summary
I have over 11 years of retail, operations and customer service experience. I am an expert in shipping and receiving, inventory management. OSHA standards and safety guidelines. I am well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. I am also proficient in developing and maintaining productive relationships with vendors, customers and staff. I have the organization skills to prioritize my work and to maintain effectiveness in high volume settings involving patients and activity with frequent interruptions.
Overview
12
12
years of professional experience
Work History
OPERATIONS SUPERVISOR
Best Buy
03.2022 - Current
- Enhances customer satisfaction by efficiently managing inventory and ensuring product availability.
- Streamlines warehouse operations by maintaining organized storage areas and implementing effective space utilization strategies.
- Reduce order processing time with careful attention to detail and accurate product picking.
- Facilitates timely order fulfillment, coordinating closely with shipping team members for efficient delivery of products.
- Performs weekly stock counts store wide to ensure accurate inventory
- Improves operational efficiency by streamlining processes and implementing time-saving strategies.
- Manage daily operations for optimal performance, ensuring smooth workflows and timely staffing needs, and equipment maintenance schedules.
- Provides ongoing coaching, training, and motivation to team members and other store personnel as needed to achieve sales goals and highest standards of customer service.
- Resolve customer service escalations in-person and on the phone.
- Ensures store is prepared for truck arrivals, accurately records and safely handles merchandise, and processes all product paperwork.
- Executes home delivery, send backs, and damage claims according to standard operating procedures.
PRODUCT FLOW ASSOCIATE
Best Buy
05.2018 - 03.2022
- Unload trucks and record store inventory
- Prepare products to be shipped to other stores and customers' homes
- Stock shelves and organize merchandise displays to help customers see what's possible and quickly purchase products
- Follow established safety guidelines while operating store equipment
- Replenish products daily to ensure they're fully stocked on the sales floor
- Process online orders and assist other employees with store pickup orders
SALES ASSOCIATE
Best Buy
10.2016 - 05.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
SALES ASSOCIATE
Verizon Authorized Retailer
10.2015 - 10.2016
- Opened/Closed store
- Provided excellent service to any and all customers
- Counting and delivery deposits each day.
MOBILE SALES ASSOCIATE
Best Buy
10.2013 - 10.2015
- Met an hourly sales goal each shift
- Kept shelves stocked and clean.
Education
Certification of Completion - CRCST
4 2025
Certification of Completion pending CRCST
High School Diploma - undefined
6 2013
Skills
- High attention to detail
- Completes tasks in timely and efficient manner
- Knowledge of medical terminology, disease processes, anatomy and physiology
- Knowledge of compliance standards for HIPAA, OSHA, CDC, FDA, ANSI, and AAMI
- Knowledge of workflows processes from cleaning, decontamination, preparation and packaging to sterilization and storage of surgical instruments and equipment
- Self-motivated, able to work independently and efficiently
- Awareness of diversity, equity, and inclusion in the workplace
- Sensitivity to individual differences and team goals
- Strong verbal and written communication skills
- Professional, respectful, and service-oriented in dealing with colleagues and patients
- Ability to apply policies and procedures in decision-making
- Skilled in using Material Management inventory tracking software
- Skilled in using Microsoft Word, Excel, Powerpoint
- Staff supervision
- Operations management
Timeline
OPERATIONS SUPERVISOR - Best Buy
03.2022 - Current
PRODUCT FLOW ASSOCIATE - Best Buy
05.2018 - 03.2022
SALES ASSOCIATE - Best Buy
10.2016 - 05.2018
SALES ASSOCIATE - Verizon Authorized Retailer
10.2015 - 10.2016
MOBILE SALES ASSOCIATE - Best Buy
10.2013 - 10.2015
MedCerts - Certification of Completion, CRCST
Liberty Ranch High School - High School Diploma,