Amie Woodall

• Maintained a high level of professionalism while resolving delinquent accounts with tact and empathy.
• Provided exceptional customer service, addressing inquiries regarding account balances and payment arrangements promptly and accurately.
• Established positive relationships with customers, encouraging timely payments and minimizing default rates.

Collecting outstanding debt , Maintain a performance scorecard , Bonus option for performance

• Conducted thorough research to locate debtors, maximizing the chances of successful collection efforts.
• Coordinated with internal departments such as sales or finance teams to resolve disputes impacting collections success.
• Attended training sessions regularly to stay informed on new technologies and techniques in the collections field.
• Collaborated with team members to achieve monthly collections targets and maintain company standards.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assist with U-Haul Rentals
• Supervised and documented Liens and Auctions on storage units.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Unloading trucks with stock, stocking shelves and rotating expired stock off of shelves and facing merchandise as needed.
• Participated in cashiering, stocking, light maintenance, janitorial needs and management duties to ensure the store operated at maximum potential.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.