Summary
Overview
Work History
Education
Skills
Jobtitle
Interests
Timeline
Generic

Amiee M. McCann

Chesapeake,VA

Summary

(Seasoned stay at home educator and mother)

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries with ease of adaptation. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience

Work History

CSR

Cox Communications
10.2021 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered prompt service to prioritize customer needs.

Storage Associate Level 2

Life Storage
06.2019 - 02.2020
  • Demonstrated adaptability in a fast-paced work environment, managing multiple priorities effectively.
  • Managed time-sensitive deadlines effectively, ensuring all work was completed accurately within designated timelines.
  • Influenced positive change within the organization through constructive feedback during meetings and evaluations.
  • Developed strong rapport with clients through clear communication and active listening skills, fostering long-term relationships.
  • Streamlined daily operations for increased efficiency through thorough organizational tasks.
  • Enhanced customer satisfaction by providing efficient and personalized assistance.
  • Mentored new employees for seamless integration into the team, increasing overall staff competency levels.
  • Supported management with administrative tasks, ensuring smooth day-to-day operations within the organization.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Provide customers with a complete customer experience by addressing needs to compliment their storage needs and concerns.
  • Accurately and efficiently entered all data required to create accounts, make payments, settle discrepancies and maintain overall account needs.

Stay-at-Home Parent

Self-employeed
08.2001 - 08.2019
  • Spent eight years parenting five children
  • Coordinated, managed and implemented an education curriculum that included character training of five children including twins
  • Self-motivated, with a strong sense of personal responsibility.
  • Oversaw emotional development and resolution ensuing teamwork
  • Supported gross fine motor skills
  • Oversaw operations of all systems and procedures
  • Budgeted for and allocated appropriate expenditures
  • Delegated operational tasks to promote equal division of labor
  • Organized events socials and parties, planning and organizing

Teacher

Soaring Eagle Homeschool Co-Op
08.2011 - 05.2013
  • Taught 6th and 7th grade math to approximately 15 students, preparing and teaching 5 lessons within a 2 hour class
  • Successfully communicated math concepts in an age appropriate and stimulating manner to achieve maximum graded results
  • Problem solved any learning discrepancies to complete understanding of each concept
  • Created tests, quizzes and notebooks for each student to complete and use
  • Organized and maintained graded records of tests, quizzes and notebooks in an Excel based program
  • Communicated with each student parent the progress of their child
  • Maintained and encouraged by example, respect, kindness and gratitude between the teacher/student and student/student relationships

Lead Teller

Bank of the Commonwealth
03.1999 - 01.2001
  • Proficiency in key entry, processing various banking transactions
  • Successfully maintained and balanced cash drawer
  • Excel in customer service, accommodating, and addressing customers needs in a pleasant, positive and time effective manner
  • Process incoming and outgoing cash shipments for overall branch function
  • Maintain positive and complementary customer service at all times
  • Prepare shift schedules for five tellers
  • Opened and Closed bank facility
  • Worked closely with branch manager in processing loans, investments, new checking and savings accounts
  • Addressed overdrawn accounts via phone calls to customers
  • Balance ATM and replenish cash when necessary
  • Developed new system for improved overall function of teller line

Education

Teacher

Soaring Eagle Homeschool Co-Op
Fayetteville, Ga
05.2013

High School Diploma -

Salem High School
Virginia Beach, Va.
06-1995

Skills

  • Proficiency in math concepts
  • Result oriented
  • Verbal Communications
  • Quick Learner
  • Excel
  • Detailed Organization
  • Microsoft Word, Excel
  • Creating effective correspondence through non verbal communications
  • Creative Problem Solving
  • Data Entry through transposition and comparison
  • Fast learner
  • Critical thinking

Jobtitle

Patient Access Rep I

Interests

I am an individual who thrives in an organized environment where I can be productive, especially when it comes to my art I love to draw and paint

I play the piano

If I could be Doctor Doolittle, I would

I love to travel, spend time with my 5 children and watch football

I also love the outdoors and sunshine

Timeline

CSR

Cox Communications
10.2021 - 01.2022

Storage Associate Level 2

Life Storage
06.2019 - 02.2020

Teacher

Soaring Eagle Homeschool Co-Op
08.2011 - 05.2013

Stay-at-Home Parent

Self-employeed
08.2001 - 08.2019

Lead Teller

Bank of the Commonwealth
03.1999 - 01.2001

Teacher

Soaring Eagle Homeschool Co-Op

High School Diploma -

Salem High School

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Amiee M. McCann