Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janet McElroy

Cape Coral,FL

Summary

Dynamic customer service professional with extensive experience with Collision Center. Proven track record in conflict resolution and appointment coordination, ensuring seamless customer interactions. Adept at maintaining account information and delivering exceptional service, fostering strong relationships and enhancing customer satisfaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

41
41
years of professional experience

Work History

CSR

Caliber Collision
02.2023 - 06.2025
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Assisting customer with all necessary paperwork to begin repairs.
  • Scanning all paperwork into file.
  • Dating files complete when repairs were finished

PIC - Front End Manager

Safeway
09.2007 - 01.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw cashier operations, bookkeeping, and security.
  • Assisted customer with money orders, Western Union, check cashing, Returns, Lottery.
  • Balanced all Tills & Self Check out machines.
  • Perform nightly closing to start the night day of business.
  • Verified each dept closing procedures & that the departments were ready for business for next day.
  • Assisted in each department when busy or closed to assist customers needs.

CSR

Anderson Automotive Group/ Body Shop
08.1998 - 11.2022
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaison between Insurance Co. & Customer
  • Checking cars in noting all damages, including accident and old previous damages.
  • Keeping customers updated with the repair process.

Bank Operations Specialist

Household Bank
04.1984 - 09.1999
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Referred customers to other banking departments for specialized services.

Education

High School Diploma -

Southern High School
1100 Covington Street Baltimore, Md 21230

Skills

  • Data entry
  • Appointment coordination
  • Account information updates
  • Quality assurance controls
  • Customer assistance and interaction
  • Effectively managing multiple customer inquiries and resolving issues efficiently
  • Proficiency in calculations, including mental math, for transactions and financial statement analysis

Timeline

CSR

Caliber Collision
02.2023 - 06.2025

PIC - Front End Manager

Safeway
09.2007 - 01.2023

CSR

Anderson Automotive Group/ Body Shop
08.1998 - 11.2022

Bank Operations Specialist

Household Bank
04.1984 - 09.1999

High School Diploma -

Southern High School

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