Amii Capuano
Perry
Summary
With a proven track record at United Memorial Medical Center, I spearheaded the adoption of an Electronic Health Records system, enhancing patient data organization. Known for exceptional customer service and strong organizational skills, I excel in HIPAA compliance and patient care efficiency. My leadership in improving front desk operations underscores my commitment to teamwork and problem-solving.
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Unit Secretary
United Memorial Medical Center
05.2021 - 01.2025
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Lead Patient Access Specialist
United Memorial Medical Center
09.2018 - 05.2021
- Initiated improvements in front desk procedures that led to higher levels of professionalism during patient interactions.
- Conducted regular performance evaluations for team members under my supervision, offering constructive feedback aimed at professional growth.
- Improved efficiency in scheduling appointments by implementing an online booking system.
- Spearheaded the implementation of a new Electronic Health Records system, resulting in better organization and accessibility of patient information.
- Optimized resource allocation by effectively managing staff schedules and assigning tasks based on skill sets.
Patient Access Specialist
United Memorial Medical Center
06.2002 - 09.2019
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and validated patient demographics and insurance information.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Collected and managed copays and account payments.
Education
High School Diploma -
Batavia High
Batavia, NY01-1999
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Appointment scheduling
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Attention to detail
- Critical Thinking
- Emotional Intelligence
- Problem solving
- Flexiblity
- TEAMWORK
Certification
- Basic Life Support Certification (BLS)
Timeline
Senior Unit Secretary
United Memorial Medical Center
05.2021 - 01.2025
Lead Patient Access Specialist
United Memorial Medical Center
09.2018 - 05.2021
Patient Access Specialist
United Memorial Medical Center
06.2002 - 09.2019
High School Diploma -
Batavia High
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