Amilah Allen
Stone Mountain,GA
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dovenmuhle Mortgage Inc.
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Executed timely processing of mortgage and diverse account-related transactions.
- Oversaw Mortgage, Escrow and HELOC accounts.
- Coordinated efficient handling and dispatching of client documents.
Customer Service Representative
Insight Global
08.2021 - 01.2023
- Contract Position For Illinois Department Of Employment Security
- Followed and Maintained HIPPA guidelines and Practices Provided primary customer support to internal and external customers.
- Scheduling Appointments for Claimant to come inside to Local offices for assistance with Employment Account, Online account assistance, Resume, Job Search, and Work Program assistance.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer need and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered phone calls and answered questions from potential customers.
Customer Service Representative
Lending Solutions
04.2018 - 01.2021
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Provided information on Account Balances, Account Setup, Youth Accounts, Savings Account, etc..
- Answered questions regarding Debit and Credit Cards and fraud inquiries.
- Representative for over 120 different Banks and Credit Unions.
- Assisted with Online Banking account inquiries and troubleshooting.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted with Loan Payments and loan inquiries Including Line of Credit, Mortgage loans, Auto loans commerical loans, etc.
Education
Bachelor Of Social Science - Sociology
Northern Illinois University
Dekalb, IL05.2017
Certified Nursing Assistant -
College of Lake County
Grayslake, IL05.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
Certification
CPR/AED CERTIFIED
Timeline
Customer Service Representative
Dovenmuhle Mortgage Inc.
09.2023 - Current
Customer Service Representative
Insight Global
08.2021 - 01.2023
Customer Service Representative
Lending Solutions
04.2018 - 01.2021
Bachelor Of Social Science - Sociology
Northern Illinois University
Certified Nursing Assistant -
College of Lake County
Similar Profiles
IRENE MUIAIRENE MUIA
Collection Counselor at Dovenmuhle Mortgage IncCollection Counselor at Dovenmuhle Mortgage Inc
Joseph NdlovuJoseph Ndlovu
Team Lead at DovenmuhleTeam Lead at Dovenmuhle
Eric HurttEric Hurtt
Reverse Mortgage Loan Officer at PHH Mortgage Services/Liberty Reverse MortgageReverse Mortgage Loan Officer at PHH Mortgage Services/Liberty Reverse Mortgage
De'Eric RogersDe'Eric Rogers
Package Handler at FedExPackage Handler at FedEx
Kenneth D. LeeKenneth D. Lee
Associate Professor (part-time) at Colorado Technical University (CTU)Associate Professor (part-time) at Colorado Technical University (CTU)