Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMILCAR L MACZ

El Monte,CA

Summary

Dynamic customer service professional with a proven track record at PLS Check Cashing, excelling in conflict resolution and order processing. Adept at enhancing customer satisfaction and efficiently managing inventory, I consistently deliver results by resolving issues swiftly and effectively, ensuring seamless operations and positive client experiences.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

PLS Check Cashing
Los Angeles, CA
06.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Contacted customers about potential service upgrades, new services and account changes.

Return, Receiving and Shipping Clerk

United Legwear & Apparel Co. Hurley
Whittier
02.2021 - 03.2024
  • Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
  • Resolved discrepancies between customer orders and returned items by conducting research into each case.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Monitored merchandise received and shipped from facility in computer system.

Education

GED -

El Monte-Rosemead Adult School
El Monte, CA
08-2024

Skills

  • Customer service
  • Order processing
  • Inventory management
  • Sales strategies
  • Conflict resolution
  • Team collaboration

Languages

Spanish
Professional
Spanish
Professional
English
Limited

Timeline

Customer Service Representative

PLS Check Cashing
06.2024 - Current

Return, Receiving and Shipping Clerk

United Legwear & Apparel Co. Hurley
02.2021 - 03.2024

GED -

El Monte-Rosemead Adult School

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AMILCAR L MACZ