Amilleli Morales
Heber City,UT
Summary
Detail-oriented Medical Receptionist with 6 year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette. Collaborative team player dedicated to helping patients and staff.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Peoples Health Clinic
Park City
04.2017 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Greeted and checked in patients, updating patient information in computer system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Checked patients in and out for appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
Sales Associate
Guess Factory
Park City
05.2015 - 12.2018
- Cleaned shelves, counters and tables to maintain organized store.
- Analyzed customer feedback data to recommend improvements in service quality.
- Assisted customers with product selection, sizing and styling.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Babysitter
Mair Family
Heber City
08.2012 - 01.2013
- Monitored children's safety and well-being to prevent accidents and falls.
- Communicated with parents about daily activities and any concerning behaviors.
- Completing light housekeeping tasks such as tidying up toys and books.
- Remaining alert at all times while caring for multiple children simultaneously.
- Greeting parents upon arrival home from work and providing updates on the day's events.
Education
Associate of Science - Criminal Justice
Utah Valley University
Orem, UT12-2023
High School Diploma -
Wasatch High School
Heber, UT05-2012
Skills
- Interpersonal
- Listen to requests to be able to fully understand when they need to eat or go to the bathroom for them not to have accidents
- Negotiate with kids to give them what they want but also at the same time what they need
- Fluent in Spanish and help in translation with customers
- Made decisions on the spot when it was busy to be able to help every customer and what they asked for
- Communication
- Greet customers when they enter the store to make sure they know someone is there to help them
- Ask customers as they shop to see if they need any help with their shopping and offer services such as fitting rooms, different sizes, and order online if they can’t find it in the store
- Communicate with teammates on what needs to be done to maintain a clean organized environment
- Organization
- Always arrive five minutes before my shift or be available if they need me earlier
- Make sure all merchandise is in place for customers to find and reach
- Clean fitting rooms before and every time a customer uses to make sure it is clear of any trash and items for the next person to use it
- Patient Scheduling
- Front Desk Operations
- Documentation
- Appointment Management
- Appointment Scheduling
- Patient Registration
- Patient Callbacks
Timeline
Medical Receptionist
Peoples Health Clinic
04.2017 - Current
Sales Associate
Guess Factory
05.2015 - 12.2018
Babysitter
Mair Family
08.2012 - 01.2013
Associate of Science - Criminal Justice
Utah Valley University
High School Diploma -
Wasatch High School
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