Amillian Chhin

Shift Lead Supervisor

Sea World San Diego

San Diego, CA

06.2023 - 09.2024

Identified needs of customers promptly and efficiently.
Performed disciplinary actions when necessary, following company guidelines.
Monitored daily operations for quality and adherence to work order specifications.
Enforced rules and procedures for accuracy, efficiency and safety.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Trained new hires on job duties, safety protocols, and company policies and procedures.
Assigned tasks to employees and monitored productivity, performance and task completion.
Planned and developed new operation processes to innovate and stay competitive.
Addressed employee grievances promptly; sought assistance from Human Resources if needed.
Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
Created schedules for team members and monitored attendance records.
Supervised and led employees to maintain productivity and customer service levels.
Assigned tasks to employees based on their abilities, skill levels, and experience.
Operated cash register to process cash, check, and credit card transactions.
Acquired new skills to support team and further accommodate customer needs.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Prepared variety of foods according to exact instructions and recipe specifications.
Gathered ingredients and cleaned and cut food items to prep recipes.
Stocked supplies such as food, dishes, utensils, and cleaning materials.
Served meals to customers in a friendly and courteous manner.
Followed staff performance and service standards to deliver consistent and positive customer experiences.