Destiny Alexander
Birmingham,AL
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
Walgreens
Fultondale, AL
01.2020 - Current
- We transferred from rite aide to walgreens.
- Documented timecard data, maintenance logs and production logs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Monitored quality of product output to ensure it met customer specifications.
- Managed daily workflow and scheduled staff for adequate coverage.
- Monitored daily operations for quality and adherence to work order specifications.
Shift Lead Supervisor
Rite Aide
Fultondale, AL
07.2017 - 01.2020
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Documented timecard data, maintenance logs and production logs.
- Monitored quality of product output to ensure it met customer specifications.
- Managed employee breaks and lunches according to established guidelines while maintaining production goals.
- Managed daily workflow and scheduled staff for adequate coverage.
- Monitored daily operations for quality and adherence to work order specifications.
- Identified needs of customers promptly and efficiently.
- Determined budgets, production goals and rates based on company policies and requirements.
- Oversaw monthly site inspections and daily observations to maintain safety, production standards and environmental regulations compliance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Education
Criminal Justice -
Wallace State Community College - Hanceville
Hanceville, AL01-2021
Skills
- Production Scheduling
- Customer Service Management
- Production Reporting
- Equipment Troubleshooting
Certification
- I have a certificate in forensic fingerprinting.
Timeline
Shift Lead Supervisor
Walgreens
01.2020 - Current
Shift Lead Supervisor
Rite Aide
07.2017 - 01.2020
Criminal Justice -
Wallace State Community College - Hanceville