Amillya Willingham
Riverdale,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Unifi Services
Atlanta, GA
08.2023 - Current
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures.
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Intake Specialist Remote
Julian L Sanders Law Firm
Atlanta, GA
05.2022 - 09.2022
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
- Offered compassionate and attentive guidance to patients during crisis situations.
Security
Sixflags
Austell, GA
05.2021 - 01.2022
- Provided customer care
- Cleaned assigned area
- Enhanced network security by implementing robust data protection measures.
- Streamlined data management processes for enhanced information accessibility and security.
- Enhanced privacy and security measures for sensitive information, by regularly auditing and updating security protocols.
- Enhanced employee security awareness with comprehensive training programs.
- Recorded daily security occurrences in site assignment log.
Education
No Degree -
Georgia Military College
Fairburn, GAEarly Graduate (Diploma) -
Riverdale High school
Riverdale, GA01.2024
Skills
- Customer service
- Data Entry
- Flexibility
- Teamwork
- Management
- Leadership
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Microsoft PowerPoint
Certification
High School Diploma
Timeline
Customer Service Representative
Unifi Services
08.2023 - Current
Intake Specialist Remote
Julian L Sanders Law Firm
05.2022 - 09.2022
Security
Sixflags
05.2021 - 01.2022
No Degree -
Georgia Military College
Early Graduate (Diploma) -
Riverdale High school