Amily Martinez
Houston,44
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
2
2
years of professional experience
Work History
BDC Agent
Gil
Baytown Tx
04.2023 - 08.2023
- Worked with sales department to develop sales strategies and techniques.
- Researched and stayed current in consumer and industry trends.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Reception
Rose
Baytown Tx
08.2021 - 12.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Education
Cypress Creek High School
Houston, TX05.2023
Skills
- Positive Reinforcement
- Guest Inquiries
- Knowledge of Vehicles
- Cash Counting
- Accounts Payable and Accounts Receivable
- Making Appointments
- Customer Care
- Reminder Calls
- Multi-Line Telephone Systems
Languages
Spanish
Native or Bilingual
Timeline
BDC Agent
Gil
04.2023 - 08.2023
Reception
Rose
08.2021 - 12.2022
Cypress Creek High School