Estrella Ojeda
Office Assistant
Merced,CA
Summary
Outgoing college student pursuing flexible part-time employment with weekend and evening shift options.
Overview
2
2
years of professional experience
Work History
BDC Agent
Razzari Auto Centers
Merced, CA
08.2023 - 10.2023
- Handled customer complaints in a professional manner.
- Participated in training sessions designed to improve job skills related to BDC operations.
- Facilitated communication between dealership personnel and customers through timely responses via phone or email.
- Scheduled service appointments for customers as needed.
- Followed up with customers to ensure satisfaction with the purchase experience.
- Answered customer inquiries via phone, email, or online chat.
- Ensured compliance with company policies related to BDC operations at all times.
- Updated customer records with accurate contact information and notes regarding interactions.
- Managed website inventory listing with up-to-date vehicle inventory and specifications.
- Followed up on sales leads through outbound calling.
- Developed new leads each day at or above quotas.
- Achieved established sales targets by generating new customer accounts.
Floral Assistant
Kendal Floral
Turlock, CA
11.2022 - 08.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Unpacked boxes of fresh cut flowers from wholesalers and suppliers and stored them properly according to type and species.
- Organized floral arrangements in the store's display cases.
- Conducted weekly counts of stock levels to ensure accuracy of inventory records.
- Set up displays in the store window promoting seasonal products or special offers.
- Maintained records of flower inventory, ordering, and pricing information.
- Updated pricing information on computer system daily to reflect current market values.
Office Assistant
Housing Authority of Merced
Merced, CA
04.2022 - 08.2022
- Answered phone calls and welcomed visitors to office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintained business records by updating customer information.
- Dispersed incoming mail to correct recipients throughout office.
- Answered telephones, directed calls, and took messages.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Developed organizational filing systems for confidential customer records and reports.
Education
Bachelor of Arts - Criminal Justice
Grand Canyon University
Phoenix, AZ01-2025
High School Diploma -
Merced High School
Merced, CA06-2016
Skills
- CRM Software
- Organization
- Outbound Calling
- Reliability
- Multi-Line Telephone Systems
- Call Control
- Appointment Scheduling
- Email Etiquette
- Multitasking
- Telephone Interviews
- Customer Service
- Clerical Support
- Administrative Support
- Self-Starter
- Mail Distribution
- Positive Attitude
- Schedule Management
Languages
Spanish
Native/ Bilingual
Timeline
BDC Agent
Razzari Auto Centers
08.2023 - 10.2023
Floral Assistant
Kendal Floral
11.2022 - 08.2023
Office Assistant
Housing Authority of Merced
04.2022 - 08.2022
Bachelor of Arts - Criminal Justice
Grand Canyon University
High School Diploma -
Merced High School
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