Massi Calvo
Gaithersburg,MD
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
5
5
years of professional experience
Work History
BDC Agent
Jim Coleman Automotive
01.2023 - Current
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Educated customers on product and service benefits, explaining features and answering questions.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Set up appointments with interested customers according to schedule availability.
- Made an average of 60-80 inbound calls daily
- Made 25-30 appointments monthly for sales department
Receptionist
Jim Coleman Automotive
01.2023 - 04.2023
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled payments for the service department and filed payment records.
- Filed service ROs and maintained service documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Nail Technician
H And T Nails
05.2022 - 11.2022
- Performed manicures, pedicures, and nail enhancements for a diverse clientele.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Established strong client relationships through exceptional customer service and communication skills.
Receptionist
Guam Auto Spot
09.2021 - 01.2022
- Answered central telephone system and directed calls accordingly.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Baker's Assistant
Infusion
01.2021 - 09.2021
- Operated and maintained bakery equipment, including ovens and mixers.
- Followed production chart to keep hot, fresh products available daily.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
Kitchen Assistant Intern
Dusit Thani Guam Resort
12.2018 - 07.2019
- Maintained a sanitary work environment, adhering to strict food safety guidelines and regulations.
- Cooked food to order
- Provided support during special events such as catering functions or private dining experiences, showcasing versatility in various culinary styles and settings.
- Collaborated with chefs to execute high-quality dishes during busy service hours.
Education
Nail Technician Certificate - Nail Technology
Mariacy Beauty Academy
Maite, GU01.2022
No Degree - Culinary Arts
Guam Community College
Mangilao, GU05.2021
High School Diploma -
John F. Kennedy High School
Tamuning, Guam06.2020
Skills
- CRM software
- Customer service
- Adaptability
- Telephone etiquette
- Organization
- Data Entry
- File Management
- Appointment Setting
- Problem Solving
- Teamwork
- Office Administration
- Time Management
Timeline
BDC Agent
Jim Coleman Automotive
01.2023 - Current
Receptionist
Jim Coleman Automotive
01.2023 - 04.2023
Nail Technician
H And T Nails
05.2022 - 11.2022
Receptionist
Guam Auto Spot
09.2021 - 01.2022
Baker's Assistant
Infusion
01.2021 - 09.2021
Kitchen Assistant Intern
Dusit Thani Guam Resort
12.2018 - 07.2019
Nail Technician Certificate - Nail Technology
Mariacy Beauty Academy
No Degree - Culinary Arts
Guam Community College
High School Diploma -
John F. Kennedy High School
Similar Profiles
Johan CortesJohan Cortes
Sales/Leasing Consultant at Jim Coleman AutomotiveSales/Leasing Consultant at Jim Coleman Automotive
Deborah WardDeborah Ward
Tag and Title Clerk at Jim Coleman AutomotiveTag and Title Clerk at Jim Coleman Automotive
Jennifer Del Cid PosadaJennifer Del Cid Posada
BDC Agent at Jim Coleman AutomotiveBDC Agent at Jim Coleman Automotive