Massi Calvo
Gaithersburg,MD
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
5
5
years of professional experience
Work History
BDC Agent
Jim Coleman Automotive
2023.01 - Current
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Educated customers on product and service benefits, explaining features and answering questions.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Set up appointments with interested customers according to schedule availability.
- Made an average of 60-80 inbound calls daily
- Made 25-30 appointments monthly for sales department
Receptionist
Jim Coleman Automotive
2023.01 - 2023.04
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled payments for the service department and filed payment records.
- Filed service ROs and maintained service documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Nail Technician
H And T Nails
2022.05 - 2022.11
- Performed manicures, pedicures, and nail enhancements for a diverse clientele.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Established strong client relationships through exceptional customer service and communication skills.
Receptionist
Guam Auto Spot
2021.09 - 2022.01
- Answered central telephone system and directed calls accordingly.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Baker's Assistant
Infusion
2021.01 - 2021.09
- Operated and maintained bakery equipment, including ovens and mixers.
- Followed production chart to keep hot, fresh products available daily.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
Kitchen Assistant Intern
Dusit Thani Guam Resort
2018.12 - 2019.07
- Maintained a sanitary work environment, adhering to strict food safety guidelines and regulations.
- Cooked food to order
- Provided support during special events such as catering functions or private dining experiences, showcasing versatility in various culinary styles and settings.
- Collaborated with chefs to execute high-quality dishes during busy service hours.
Education
Nail Technician Certificate - Nail Technology
Mariacy Beauty Academy
Maite, GU01.2022
No Degree - Culinary Arts
Guam Community College
Mangilao, GU05.2021
High School Diploma -
John F. Kennedy High School
Tamuning, Guam06.2020
Skills
- CRM software
- Customer service
- Adaptability
- Telephone etiquette
- Organization
- Data Entry
- File Management
- Appointment Setting
- Problem Solving
- Teamwork
- Office Administration
- Time Management
Timeline
BDC Agent
Jim Coleman Automotive
2023.01 - Current
Receptionist
Jim Coleman Automotive
2023.01 - 2023.04
Nail Technician
H And T Nails
2022.05 - 2022.11
Receptionist
Guam Auto Spot
2021.09 - 2022.01
Baker's Assistant
Infusion
2021.01 - 2021.09
Kitchen Assistant Intern
Dusit Thani Guam Resort
2018.12 - 2019.07
Nail Technician Certificate - Nail Technology
Mariacy Beauty Academy
No Degree - Culinary Arts
Guam Community College
High School Diploma -
John F. Kennedy High School