Amin Alhassan
Summary
Customer-focused professional with experience in call centers, food service, and hospitality, aiming to leverage strong communication and team leadership skills to enhance customer satisfaction and operational efficiency. Seeking a role where expertise in service excellence and problem-solving can contribute to a positive guest experience and drive team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banquet Server
Nittany Lion Inn
State College, PA
08.2024 - Current
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Kitchen Staff Member
Cafe Laura
State College, PA
08.2023 - Current
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Created a detailed checklist outlining key milestones, tasks, and learning objectives to guide interns through their internship experience.
Cook
Panda Express
State College, PA
05.2024 - 08.2024
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
Food Service Intern
Penn State University
State College, PA
01.2023 - 05.2023
- Assisted in the preparation and serving of meals to customers.
- Maintained cleanliness of kitchen equipment and surfaces.
- Performed daily inventory checks to ensure adequate supplies were on hand.
Call Center Agent
Gulf Customer Experience
Alkhobar, Saudi Arabia
08.2021 - 08.2022
- Handled calls, emails, and live chat for the following brands: Aleph (The Apple premium reseller in Saudi Arabia), Mango, Aldo, Okaidi, and Public Desire.
- Employed active listening skills to accurately assess customer needs and provide appropriate solutions.
- Handled customers' complaints, provided appropriate solutions within the time limits.
Education
Bachelor of Science - Hospitality Management
Pennsylvania State University
University Park, PA05-2025
Associate of Applied Science - Marketing
Northampton Community College
Bethlehem, PA12-2020
Skills
- Food Service
- Cooking
- Guest Relations
- Banquet preparation
- Food safety understanding
- Table setting arrangements
- Hospitality service expertise
Certification
Communications and E-commerce.
Customer Service Training.
Timeline
Banquet Server
Nittany Lion Inn
08.2024 - Current
Cook
Panda Express
05.2024 - 08.2024
Kitchen Staff Member
Cafe Laura
08.2023 - Current
Food Service Intern
Penn State University
01.2023 - 05.2023
Call Center Agent
Gulf Customer Experience
08.2021 - 08.2022
Bachelor of Science - Hospitality Management
Pennsylvania State University
Associate of Applied Science - Marketing
Northampton Community College
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