Amin Thrasher
Computer Technician
Frederick,United States
Summary
Retired military veteran looking to join a dynamic, fun, hardworking team dedicated to developing intelligent, functional solutions for business productivity. I think I can be a great asset to any company and help motivate all the people around me.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Sr. Life Cycle Technician
Ad-Hoc Research
Aberdeen Proving Grounds, Maryland
10.2020 - Current
- Sr. Life Cycle Technician
- • Respond to and resolve help desk tickets ·
- • Desktop software support
- • Install and support Government furnished software and hardware
- • Service all tickets for installation and replacement of printer toner cartridges
- • Service all tickets for installation/replacement of printer fuser kits
- • Provide IAVA/STIG compliance for over 500 supported laptops and desktops
- • Analyze network failures
- • Provide written evaluations, procedures, checklists and instructions for CIO approval
- • Provide technical advice and IT Acquisition planning support
- • Provide off-site support
- • Provide rapid response for Very Important Personnel (VIP)
- • Install and support Government furnished software and hardware
- • Service all tickets for installation and replacement of printer toner cartridges
- • Service all tickets for installation/replacement of printer fuser kits
- • Provide IAVA/STIG compliance for all supported laptops and desktops
- • Analyze network failures
- • Provide written evaluations, procedures, checklists and instructions for CIO approval
- • Provide technical advice and IT Acquisition planning support
- • Provide off-site support
- • Provide rapid response for Very Important Personnel (VIP)
Network Infrastructure Technician
FDA
Silver Springs, , United States
04.2018 - 05.2020
- Network Infrastructure Technion
- · VPN Disconnects
- · Wi-Fi disconnects
- · SSH into switches and routers to check status remotely.
- · Use TACACS to log onto routers and switches
- · Identifying, diagnosing, and resolving network problems.
- · Updated network switching architecture and software revisions. Providing
- · WAN/LAN support, troubleshooting connectivity issues.
- · Troubleshooting network connectivity issues. Maintain FDA Worldwide
- · Network Operations
- · Remotely implement PuTTY software into system switches
- · Conduct remote reboots for company servers
- · Activate and maintain FDA Network internal ports
Information Technology Specialist (25B)
U.S. Army Reserve
Adelphi , Maryland
09.2013 - 09.2018
- Information Technology Specialist
- · Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- · Ensured proper installation of cables, operating systems and software.
- · Proven ability to communicate effectively in diverse environments.
Desktop Support Engineer
1Prospect
Frederick, , United States
12.2016 - 04.2018
- Desktop Engineer
- · Supported and implemented basic end-user troubleshooting, monitor networks
- and windows systems.
- · Provided base level IT support to non-technical internal personnel.
- · Recommended actions for end-users to conduct test to analyze and resolve issues
- that pertained to desktop and network infrastructure.
- · Responded and implemented solutions in a timely manner to all cyber, technical
- and operational conflicts.
- · Collaborated with Active Directory to quarantine systems to avoid infection
- toward other operational systems.
- · Evaluated and conducted technical and functional research and analysis.
- · Active Directory Administration Global Account.
- · Undertake assigned project and report functions for the area of responsibility.
- · Support end User & IT team Remotely with Dame Ware / Windows assistance or face to face.
- · Troubleshoot and provide assistance for supported applications. Provide on-call support for critical issues
Incident Handling Team Lead for SE Asia
U.S. Army Reserve
Arif Jan, USA
02.2016 - 11.2016
- Incident handling Team Lead for SE Asia
- · Active communication with solving teams.
- · Ensure critical incidents are managed in standard way on global level.
- · Leading technical and management calls.
- · Process control, responsibility and authority in terms of problem management.
- · Created and maintained databases, over 100 network accounts and programs for
- Specific department needs
- · Followed internal procedures for change management, incident management
- And escalation.
- · Evaluated and conducted technical and functional research
Education
Bachelor of Arts - Computer Science
Post University
Waterbury, CT06.2022
Military Occupational Specialty For IT Specialist - Information Technology
U.S. Army, Camp Johnson
Camp Johnson06.2014
High School Diploma -
Oakcrest High School
Mays Landing, NJ06.1992
Skills
- Active Directory
- Windows Server 2008
- ACAS
- Service Now
- Solarwinds
- Remedy
- Wire shark
- Windows 10
- Putty
- Cisco Command Line
- WAN/LAN Troubleshooting
- Work book reimaging
Timeline
Sr. Life Cycle Technician
Ad-Hoc Research
10.2020 - Current
Network Infrastructure Technician
FDA
04.2018 - 05.2020
Desktop Support Engineer
1Prospect
12.2016 - 04.2018
Incident Handling Team Lead for SE Asia
U.S. Army Reserve
02.2016 - 11.2016
Information Technology Specialist (25B)
U.S. Army Reserve
09.2013 - 09.2018
Bachelor of Arts - Computer Science
Post University
Military Occupational Specialty For IT Specialist - Information Technology
U.S. Army, Camp Johnson
High School Diploma -
Oakcrest High School