Amina Saidova
Boston,USA
Summary
International Business graduate with hands-on experience in digital marketing, customer engagement, and hospitality operations. Skilled in social media management, market research, and team coordination, with a proven ability to adapt in fast-paced environments. Multilingual communicator passionate about connecting with diverse audiences and delivering results.
Overview
3
3
years of professional experience
Work History
Server (J1)
Schilling Beer Co.
Littleton, USA
05.2025 - Current
- Delivered high-quality customer service in a fast-paced brewery restaurant environment.
- Trained new team members on service procedures and company standards.
- Collaborated with kitchen and bar staff to coordinate timely service during peak hours.
Shift Manager; Server; Bartender
Amberton Hotel Group
Klaipėda, Lithuania
09.2024 - 05.2025
- Oversaw daily hotel operations, ensuring smooth coordination between front desk, restaurant, and bar teams.
- Supervised and trained staff to maintain high service standards and guest satisfaction.
- Managed scheduling, resolved guest concerns, and supported operational efficiency.
Customer Support Specialist
TransferGo
Vilnius, Lithuania
01.2025 - 02.2025
- Provided multilingual support to international clients in Tajik language.
- Helped improve customer satisfaction through responsive communication and problem solving.
Marketing Specialist
Chutters Candy Shop
, Remote
05.2024 - 08.2024
- Managed digital marketing efforts to strengthen online presence and increase engagement.
- Created and scheduled social media content highlighting seasonal products and promotions.
- Conducted market research to understand customer preferences and adjust campaign strategies.
Store Supervisor (J1)
Chutters Candy Shop
Littleton, USA
05.2024 - 08.2024
- Supervised daily store operations, ensuring smooth workflow and excellent customer service.
- Trained, guided, and supported new staff members to maintain high performance and teamwork.
- Resolved customer concerns with professionalism, maintaining reputation for hospitality.
Marketing Intern
Lightroom Marketing House
Klaipėda, Lithuania
01.2024 - 05.2024
- Conducted market research and supported digital marketing campaigns.
- Assisted with social media content and client communications.
- Gained experience in data analysis and cross-functional team support.
Host (J1)
Chang Thai Restaurant
Littleton, USA
06.2023 - 08.2023
- Greeted and seated guests, providing a welcoming first impression and attentive service.
- Managed reservations and walk-ins to optimize table turnover and guest satisfaction.
- Handled customer inquiries and resolved concerns with professionalism and courtesy.
Hospitality Rotational Intern
Esperides Beach Resort
Rhodes, Greece
05.2022 - 07.2022
- Completed cross-departmental training in hotel operations, including front desk, housekeeping, F&B, and events.
- Gained hands-on experience in guest services, daily operations, and team coordination.
- Developed a strong understanding of hotel management systems and service standards.
Education
Bachelor of Arts - International Business Administration
LCC International University
Klaipėda, Lithuania01.2025
Skills
- Customer Service
- Digital Marketing
- Team Leadership
- Social Media Management
- Market Research
- Time Management
- Multitasking
- Conflict Resolution
- Communication
- Adaptability
Languages
- English, Fluent
- Tajik, Fluent
- Russian, Fluent
- Lithuanian, Good understanding and speaking
Timeline
Server (J1)
Schilling Beer Co.
05.2025 - Current
Customer Support Specialist
TransferGo
01.2025 - 02.2025
Shift Manager; Server; Bartender
Amberton Hotel Group
09.2024 - 05.2025
Marketing Specialist
Chutters Candy Shop
05.2024 - 08.2024
Store Supervisor (J1)
Chutters Candy Shop
05.2024 - 08.2024
Marketing Intern
Lightroom Marketing House
01.2024 - 05.2024
Host (J1)
Chang Thai Restaurant
06.2023 - 08.2023
Hospitality Rotational Intern
Esperides Beach Resort
05.2022 - 07.2022
Bachelor of Arts - International Business Administration
LCC International University
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