Amina Abdulmujib
Frisco,TX
Summary
Self-driven and hardworking Computer Science major with 4+ years of experience in customer service. Has supervised associates for 3+ years as a shift supervisor at CVS. Highly skilled in delivering exceptional customer service, adept at building and nurturing strong relationships, and proficient in managing interpersonal relationships between customers and coworkers. Committed to excellence in every environment and continuously striving for improvement in all areas of work.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
03.2021 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service Associate
BuyBuyBaby
02.2021 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Kroger
01.2020 - 03.2020
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Computer Science
The University of Texas At Dallas
Richardson, TX12.2025
High School Diploma -
Heritage High School
Frisco, TX05.2021
Skills
- Customer Service Management
- Conflict Resolution
- Money Handling
- Relationship Building
- Team Supervision
- Decision-Making
- Time Management
- Interpersonal Skills
- Tech-Savvy
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Korean
Limited Working
Spanish
Elementary
Timeline
Shift Supervisor
CVS Pharmacy
03.2021 - Current
Customer Service Associate
BuyBuyBaby
02.2021 - 07.2021
Cashier
Kroger
01.2020 - 03.2020
Bachelor of Science - Computer Science
The University of Texas At Dallas
High School Diploma -
Heritage High School