Amina Aden
Summary
Detail-oriented healthcare professional with over 6 years in patient financial services and insurance verification, including 3 years supporting Medicare members. Expertise in explaining insurance benefits, resolving billing inquiries, and assisting with financial assistance while ensuring HIPAA compliance. Knowledgeable in Epic, Availity, EMR, EHR systems, and Microsoft Office.
Overview
8
8
years of professional experience
Work History
Sr Patient Financial Representee
Allina Health Medical Center
07.2025 - Current
- Guided patients in understanding insurance benefits, billing, financial responsibilities, and payment options to enhance their financial literacy.
- Confirmed Medicare, Medicaid, and commercial insurance eligibility and benefits using verification systems to ensure accurate billing and patient support.
- Informed patients about financial assistance programs, payment plans, and resources based on eligibility guidelines to improve access to care.
- Collaborated with revenue cycle, registration, and clinical teams to resolve insurance and billing issues efficiently.
Sr Customer Service Representative
BlueCross BlueShield
02.2023 - 06.2025
- Support 80+ member interactions daily regarding coverage and billing.
- Use Salesforce and Availity for case tracking, claims, and eligibility verification.
- Ensure full compliance with HIPAA and Medicare regulations.
- Mentor new hires on system navigation and customer support best practices.
Volunteer Clinical Guest Services
HealthFinders Collaborative
, MN
01.2021 - 07.2022
- Registered patients, verified insurance, and scheduled appointments to streamline patient flow using EMR systems.
- Maintained accurate records and collected co-pays to support financial operations.
- Assisted patients with financial assistance programs and ensured data accuracy to improve access to care.
Eligibility Worker – Reception
Rice County Social Services
06.2018 - 12.2020
- Determined client eligibility for healthcare, food, and financial assistance programs in compliance with state and federal regulations.
- Delivered exceptional customer service by answering inquiries, explaining benefits, and guiding clients through application and renewal processes.
- Verified and processed financial and medical documentation accurately while maintaining confidentiality and meeting performance goals.
- Collaborated with internal departments and outside agencies to resolve eligibility and benefit-related issues promptly.
Education
High School Diploma -
Skills
- Insurance Verification
- Billing support
- Claims Resolution
- Benefits Verification
- Medicare services
- Financial services
- Epic
- Availity
- EMR systems
- HIPAA regulations
- Microsoft Office Suite
- Customer Service
- Assistance programs
Timeline
Sr Patient Financial Representee
Allina Health Medical Center
07.2025 - Current
Sr Customer Service Representative
BlueCross BlueShield
02.2023 - 06.2025
Volunteer Clinical Guest Services
HealthFinders Collaborative
01.2021 - 07.2022
Eligibility Worker – Reception
Rice County Social Services
06.2018 - 12.2020