Amina Harun
Nashville ,TN
Summary
Proven Customer Service Representative at Bantu United Trucking LLC, adept in critical thinking and Microsoft Outlook, excelled in elevating customer satisfaction and loyalty through effective problem resolution and active listening. Mentored new hires, significantly enhancing team proficiency and client relations, demonstrating a commitment to excellence and results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bantu United Trucking LLC
01.2020 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
HS Diploma - General Studies
Hunters Lane High School
Nashville, TN05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Problem Resolution
- Customer Relations
- Data Entry
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Microsoft Outlook
- Follow-up skills
- Paperwork Processing
- Customer Education
- Account Management
- Staff education and training
- Product Promotion
- Escalation management
Timeline
Customer Service Representative
Bantu United Trucking LLC
01.2020 - 07.2024
HS Diploma - General Studies
Hunters Lane High School
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