Amina King
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service & Sales Representative
Asurion
Atlanta, GA
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Community Mobilizer
Jon Ossoff Campaign
Atlanta, GA
12.2020 - 01.2021
- Assisted with expanding the number of voters within marginalized communities.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Engaged with supporters, potential supporters and opponents via social media platforms.
Server
Studio Movie Grill
Roswell, GA
07.2017 - 12.2020
- Developed personal strategies for dealing with high-pressure situations and diverse populations
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Intern
Book Events Nation
Atlanta, GA
05.2020 - 06.2020
- Assisted the marketing team with marketing project management, event coordination, and social media projects.
- Helped build client and customer relationships by handling questions, concerns, and complaints.
- Organized contacts and assisted with innovative marketing campaigns to boost awareness, engagement and sales.
Student Assistant
Vice President Of College Relations
08.2017 - 05.2018
- Helped to streamline tasks to increase efficiency and day-to-day productivity.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Education
Bachelor of Arts - Women's Studies
Spelman College
Atlanta, GA05.2022
Skills
- Conflict Resolution
- Sales expertise
- Inbound and Outbound Calling
- Social Media
- Rapport Building
- Time-management
Timeline
Customer Service & Sales Representative
Asurion
06.2021 - Current
Community Mobilizer
Jon Ossoff Campaign
12.2020 - 01.2021
Intern
Book Events Nation
05.2020 - 06.2020
Student Assistant
Vice President Of College Relations
08.2017 - 05.2018
Server
Studio Movie Grill
07.2017 - 12.2020
Bachelor of Arts - Women's Studies
Spelman College