Amina Mohamad
Livonia,MI
Summary
Motivated third-year Biology major on a pre-med track with strong customer service, hospitality, and retail experience. Fluent in four languages, with proven skills in communication, problem-solving, and teamwork. Dedicated to excellence, adaptable in fast-paced environments, and passionate about building meaningful connections with people.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Bee Fruity by Ava
Dearborn, MI
03.2025 - Current
- Crafted high-quality beverages, ensuring consistency and adherence to established recipes.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Operated espresso machines and brewing equipment efficiently, maintaining cleanliness and functionality.
- Assisted in training new staff on beverage preparation and customer engagement techniques.
Front Desk Receptionist
Lamas
Dearborn, MI
02.2025 - 09.2025
- Greeting and assisting visitors to create a welcoming environment.
- Managing multi-line phone system to handle incoming calls efficiently.
- Scheduling appointments and coordinating meeting logistics for staff.
- Maintaining organized front desk area to streamline operations.
Sales Associate
Milday
Dearborn, MI
12.2024 - 03.2025
- Supported clients in making styling decisions.
- Oversaw inventory management and restocking processes.
- Strengthened customer retention with consistent service and proactive communication.
Sales Associate
Designer Fragrance
Dearborn, MI
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Head Waiter
Kyma Greek Grill
Farmington, MI
05.2023 - 11.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor Of Applied Science - Biology
Henry Ford College
Dearborn, MIHigh School Diploma - Biology
Penn Foster Career School
Scranton, PA04.2033
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Fluent in 4 languages
Certification
Healthcare industry certificate
Timeline
Barista
Bee Fruity by Ava
03.2025 - Current
Front Desk Receptionist
Lamas
02.2025 - 09.2025
Sales Associate
Milday
12.2024 - 03.2025
Sales Associate
Designer Fragrance
11.2023 - 01.2024
Head Waiter
Kyma Greek Grill
05.2023 - 11.2023
Bachelor Of Applied Science - Biology
Henry Ford College
High School Diploma - Biology
Penn Foster Career School