Amina Sunar
Georgetown,Cayman
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
Chilli Restaurant And Bar
2021.03 - 2023.12
- Greeted and seated guests in a friendly and welcoming manner, providing menus and answering questions about menu items and specials.
- Took and accurately recorded food and beverage orders, ensuring special requests and dietary restrictions were accommodated.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Checked in with guests during their meals to ensure satisfaction and promptly addressed any issues or concerns.
- Processed payments and provided excellent customer service throughout the dining experience.
Barista
White Rabit
2017.10 - 2019.12
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Maintained a clean and organized workspace for optimal productivity and safety.
Housekeeper
Hotel Pokhara Grande
2015.09 - 2016.11
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
Bachelor of Arts - Business Administration And Management
Janapriya Multiple Campus
Janapriya Marga, Pokhara, Nepal03.2022
High School Diploma -
Rainbow Academics Homes
Kolpatan 15, Pokhara03.2016
Skills
- Supply Restocking
- Guest Engagement
- Order Management
- Safe Food Handling
- Food Running
- Beverage Preparation
- Table Setting
- Food Delivery
- Guest Seating
- Quality Control
- High-volume dining
- Hospitality service expertise
- Self Motivation
Languages
English
Professional Working
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Server
Chilli Restaurant And Bar
2021.03 - 2023.12
Barista
White Rabit
2017.10 - 2019.12
Housekeeper
Hotel Pokhara Grande
2015.09 - 2016.11
Bachelor of Arts - Business Administration And Management
Janapriya Multiple Campus
High School Diploma -
Rainbow Academics Homes
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