Amina Wright
Camden,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everisepc
Austin, TX
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Licensed Insurance Agent
Afni Call Center
Tucson, AZ
09.2021 - 09.2022
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Maintained accurate records of client information including contact details and policy changes.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Advised clients on their insurance needs and coverage options based on individual requirements.
- Upsold products to policyholders and potential new clients.
Customer Service Representative
Teleperformance USA
Columbia, SC
09.2020 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
GED -
Atec
Camden, SC09-2016
Skills
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Scheduling
- Account updating
- Inbound and Outbound Calling
- Problem-solving abilities
- Tactful and diplomatic
- Documentation
- Building rapport
- Product Education
- Research
- Customer Education
- Payment Processing
- Call Center Operations
- Problem Resolution
- Customer Relations
- High-energy attitude
- Sales closing
- Professional telephone demeanor
- Multi-Task Management
- Retail Marketing
Certification
- P&C License
Timeline
Customer Service Representative
Everisepc
10.2022 - Current
Licensed Insurance Agent
Afni Call Center
09.2021 - 09.2022
Customer Service Representative
Teleperformance USA
09.2020 - 08.2021
GED -
Atec