Aminah Edwin
Blue Springs,MO
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my role at Mid America Title Loans. Excelled in conflict resolution and active listening, significantly improving client retention.I bring a comprehensive skill set to drive tangible results and exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mid America Title Loans
Kansas City, MO
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Admin/Care Worker
Insight
Independence, MO
09.2018 - Current
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Monitored and assisted residents through individual service plans.
Education
GED -
Blue Springs Community And Adult
Blue Springs, MO11.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Scheduling
- Paperwork Processing
- Team Development
- Administrative Support
- Microsoft Office Suite
Timeline
Customer Service Representative
Mid America Title Loans
02.2024 - Current
Admin/Care Worker
Insight
09.2018 - Current
GED -
Blue Springs Community And Adult