Aminah Lackey
New York
Summary
Results-driven retail professional with a strong track record of exceeding sales goals and cultivating lasting client relationships in competitive NYC markets. Skilled in consultative selling, premium product positioning, and personalized client engagement. Currently pursuing a B.A. in Arts & Entertainment Management, with a passion for luxury brand storytelling and experience curation.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Sephora Time Square
03.2025 - Current
- Consistently met and exceeded TSL (Total Sales per Labor Hour) targets in a high-volume NYC location by delivering personalized, consultative selling experiences.
- Built strong client relationships through tailored product recommendations, increasing average basket size and repeat clientele.
- Drove premium product sales through strategic upselling and cross-selling techniques aligned with client lifestyle and preferences.
- Maintained high conversion rates by proactively engaging clients and guiding them through a curated in-store experience.
- Utilized CRM tools and loyalty programs to strengthen client retention and follow-up engagement.
Sales Associate
Estates Consignments
08.2020 - 11.2022
- Delivered personalized client consultations on high-value and designer resale items, effectively communicating product quality, brand value, and pricing justification.
- Built rapport with diverse clientele, driving repeat business through relationship-based selling.
- Successfully handled premium and designer merchandise, demonstrating strong product knowledge and confident value articulation.
- Increased sales performance through conversational selling techniques and objection handling.
- Assisted in merchandising and maintaining a curated boutique atmosphere aligned with upscale brand positioning.
Education
BBA - Arts & Entertainment Management
Pace University
New York City08-2026
Skills
Client Relationship Development
Consultative Selling
Sales Target Achievement (TSL)
Upselling & Cross-Selling
CRM & Client Retention
Premium Product Positioning
Luxury Brand Storytelling
High-Value Transaction Handling
LANGUAGES
Spanish Working knowledge
Timeline
Beauty Advisor
Sephora Time Square
03.2025 - Current
Sales Associate
Estates Consignments
08.2020 - 11.2022
BBA - Arts & Entertainment Management
Pace University