Aminat Olaniyi
Bronx,New York
Summary
Highly organized and detail-oriented medical secretary with 1 year of experience in patient intake, scheduling, and administrative support. Seeking a challenging position to utilize strong communication skills, attention to detail, and knowledge of healthcare procedures for efficient operation of a healthcare facility.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
New York Department Of Sanitation
11.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
CNA
Miracle Home Care
08.2014 - 02.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Home Health Aide
Region Care Nursing Agency
11.2010 - 03.2013
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Associate of Applied Science - Medical Administration
Monroe College
The Bronx, NYCNA -
Bronx Eoc
The Bronx, NY03.2024
Skills
- Patient intake and check-in/check-out
- Insurance verification and pre-authorizations
- Scheduling and appointment coordination
- Electronic medical records (EMR) systems
- Patient communication and support
- Knowledge of medical terminology and procedures
- Attention to detail and accuracy
- File management and organization
References
Available upon request
Certification
CPR
Languages
Yoruba
Native or Bilingual
Timeline
Customer Service Representative
New York Department Of Sanitation
11.2018 - 04.2021
CNA
Miracle Home Care
08.2014 - 02.2018
Home Health Aide
Region Care Nursing Agency
11.2010 - 03.2013
Associate of Applied Science - Medical Administration
Monroe College
CNA -
Bronx Eoc