AMINATA DIENG
HENDERSON,nv
Summary
I am a passionate team player seeking a position with a dynamic company where I can contribute to maximizing profitability, ensuring customer satisfaction, and reaching sales goals. I am a dedicated worker who can communicate with individuals at all levels articulately and persuasively. My strong persuasive skills, high energy levels, and enthusiastic approach to customer service ensure the achievement of performance expectations and a positive environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Busser
Fountainebleau Hotel
05.2024 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted wait staff with timely food delivery and guest requests.
Cabin Service Cleaner
Unifi
04.2023 - 05.2024
- Fostered positive relationships with co-workers, contributing to a supportive teamwork environment that promoted productivity and job satisfaction.
- Optimized efficiency by prioritizing tasks based on importance and urgency, ensuring timely completion of all duties.
- Provided exceptional service by addressing specific passenger requests and concerns related to cabin cleanliness.
- Upheld punctuality standards by consistently arriving at job sites ahead of schedule.
- Performed detailed inspections of cabin areas, identifying maintenance issues that required immediate attention.
- Maintained a safe and hygienic environment, enabling passengers to travel comfortably and confidently.
- Reduced turnaround time for aircraft cleaning, ensuring timely departures and arrivals for flights.
- Enhanced customer satisfaction by providing thorough cleaning and sanitizing of aircraft cabins.
- Received commendations from supervisors for consistently exceeding expectations in terms of quality and speed of work performed.
Crew Member
McDonald's
08.2021 - 12.2022
- Greet customers and ascertain what each customer wants or needs
- Maintain high standards of customer service during high-volume, fast-paced operations
- Follow procedures for safe food preparation, assembly, and presentation
- Resolve customer complaints, guide them and provide relevant information.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared salads, soups and sandwiches for customers.
Crew Member
Canes
01.2021 - 12.2022
- Assist management with inventory control and stock ordering
- Build and maintain loyal clientele through friendly interactions and consistent appreciation
- Communicate clearly and positively with coworkers and management
- Master point-of-service (POS) computer system for automated order taking
- Process credit card, debit card, cash, gift card, and store credit transactions.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Education
Bachelor of Science (Criminal Justice) - Criminal Justice
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV01.2026
HVAC Certification - HVAC Installation And Repair
College of Southern Nevada
Las Vegas, NV05.2022
High School Diploma -
Westen High School
Las Vegas, NV05.2022
Skills
- Effective Communication
- Time Management
- Teamwork and Collaboration
- Conflict Resolution
- Administrative Skills
- Customer Service-Oriented
- Cleaning and sanitizing
- Professional Appearance
- Food safety practices
- Guest service management
- Food Running
- Guest Relations
- Fulani Fluency
- POS System Operation
- Multitasking
- Adaptable to change
Awards
- HOSA-Future Health Professionals leadership award (2021)
- JAG - Jobs for America's Graduates Community Service Award (2021 & 2022)
- JAG - Jobs for America's Graduates Student of the Year award (2022)
- Charles and Phyllis Frias Legacy Scholarship (2022)
Volunteer Experience
- Day of Dignity, 2017, Current
- Community Clean Up, 2018, Current
Certification
food handler certification.
Timeline
Restaurant Busser
Fountainebleau Hotel
05.2024 - Current
Cabin Service Cleaner
Unifi
04.2023 - 05.2024
Crew Member
McDonald's
08.2021 - 12.2022
Crew Member
Canes
01.2021 - 12.2022
Bachelor of Science (Criminal Justice) - Criminal Justice
University of Nevada, Las Vegas (UNLV)
HVAC Certification - HVAC Installation And Repair
College of Southern Nevada
High School Diploma -
Westen High School