Aminata Kamara
Patient Care technician
Lanham,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Customer Service Representative
Giant Pharmacy
Lanham, MD
09.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Applied Science - Nursing Administration
Prince George's Community College
Upper Marlboro, MD05.2024
Skills
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Customer Data Confidentiality
- Upselling Products and Services
- Customer Account Management
- Needs Assessment
- Understanding Customer Needs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Licensed ( Pharmacy technician) - (02/25/2022)
- Certified Nursing Assistant, Nurseone inc - [01/05/2019]
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Customer Service Representative
Giant Pharmacy
09.2020 - Current
Associate of Applied Science - Nursing Administration
Prince George's Community College
- Licensed ( Pharmacy technician) - (02/25/2022)
- Certified Nursing Assistant, Nurseone inc - [01/05/2019]
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