AMIR BESENE
Herndon,VA
Summary
Experienced professional with a background in technology, customer service, and airline-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Ramp Agent
United Airlines
Dulles, Virginia
02.2025 - Current
- Coordinated with flight crews to ensure timely departure of flights.
- Conducted safety checks on equipment before each use.
- Communicated with team members to maintain workflow efficiency.
- Assisted in training new ramp agents on standard procedures.
- Operated ground support equipment to transport luggage and cargo.
- Loaded and unloaded baggage from aircraft and tarmac areas.
Supervisor
Capitol Ground Coffee
Dulles, VA
07.2022 - Current
- Worked in a fast-paced environment, serving customers while completing background tasks efficiently and effectively.
- Established conflict resolution skills through working with clients at the customer service desk who had issues or concerns in a professional manner.
- Developed multi-tasking and time-management skills as had several responsibilities to complete per shift.
- Remained flexible and adjusted to environmental and customer service situations as they occur.
Control Room Operator
JBT Company
Dulles, VA
09.2021 - 04.2022
- Alert JBT maintenance personnel through radio communication of faults or failures and dispatch them to the appropriate location.
- Maintain BHS Call Logs in an accurate and timely manner.
- Monitor and adjust line balancing.
- Monitor laser array statistics and prepare reports based on a wide variety of BHS system statistics.
- Make operational decisions by initiating and coordinating backup and fallback procedures necessary to allow continued operations.
- Function as a central communication point for all BHS-related activities and effectively communicate with all user airlines and airport personnel.
Education
Associate Degree - Information System Technology
Northern Virginia Community College
Loudoun, VA05-2024
Skills
- Excel expertise
- Analytical problem-solving
- Strong communication abilities
- Flexible and organized
- Team communication
- Customer service
- Time management
Timeline
Ramp Agent
United Airlines
02.2025 - Current
Supervisor
Capitol Ground Coffee
07.2022 - Current
Control Room Operator
JBT Company
09.2021 - 04.2022
Associate Degree - Information System Technology
Northern Virginia Community College