Amir Brawner
Alpharetta
Summary
Dedicated Customer Service Representative with over 3 years of experience in delivering outstanding service and support. Excels in active listening and effective communication, focusing on identifying and understanding customer needs. Committed to enhancing the customer experience and contributing positively to team goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
LegalShield
07.2024 - 01.2025
- Deliver exceptional customer service via phone, email, and chat, resolving legal service inquiries.
- Guide customers in choosing legal plans and connecting with attorneys, enhancing service utilization.
- Follow up with clients to ensure satisfaction and address ongoing issues, fostering customer loyalty.
Customer Service
Kroger
02.2022 - 04.2024
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner, ensuring a positive shopping experience.
- Handled customer inquiries, complaints, and return efficiently, resolving issues to the satisfaction of the customer.
- Operated cash registers, and processed transactions accurately, including managing cash, credit, and gift card payments.
- Educated customers about store promotions, loyalty programs, and product locations, enhancing their shopping experience and promoting customer loyalty.
Education
Diploma - undefined
Penn Foster High School
Scranton, PA06.2024
Skills
- Active listening
- Problem solving
- Positive Attitude
- Excellent Communication Skills
- Attention to Detail
- Customer Service
- Team Work
Timeline
Sales Associate
LegalShield
07.2024 - 01.2025
Customer Service
Kroger
02.2022 - 04.2024
Diploma - undefined
Penn Foster High School