Amir Shobair
918 Bayridge Ter Gaithersburg,MD
Summary
Dedicated professional with experience as a Mail Carrier at USPS, excelling in parcel delivery and customer service. Proven ability to maintain safety awareness while efficiently managing routes and resolving customer inquiries. Recognized for building strong relationships and enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Mail Carrier
USPS
Capitol Heights MD
11.2013 - 05.2025
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Operated delivery vehicle while adhering to traffic regulations and safety standards.
- Communicated with customers to address inquiries and resolve issues professionally.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Sales Associate
The Home Depot
Gaithersburg, MD
02.2019 - 09.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in product selection, enhancing their shopping experience and satisfaction.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Collaborated with team members to execute promotional events, driving increased foot traffic to the store.
Education
No Degree - Electrical
Montgomery College
Rockville, MDSkills
Safety awareness
Parcel delivery
Weather tolerance
Vehicle loading
Timeline
Sales Associate
The Home Depot
02.2019 - 09.2019
Mail Carrier
USPS
11.2013 - 05.2025
No Degree - Electrical
Montgomery College