Amir Tawfik

• Greet customers arriving at the dealership
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Answer customer questions about cars, financing and purchase process
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Negotiate car prices and trade-in values for customers’ vehicles
• Coordinate with the finance department to determine each customer’s financing and ownership options
• Contact past customers to ensure they are satisfied with their vehicles

Provided expert product knowledge to

customers, leading to informed

purchasing decisions and increaased

satisfaction levels.

Increased sales by establishing rapport

with customers and identifying their's

needs.

• Increased sales by offering advice on

purchases and promoting additional

products.

• Handled difficult situations professionally

by addressing customer complaints and

finding mutually beneficial solutions

preserving long-term relationships.

Meet & Greet

Fact Find

Vehicle Selection

Walk Around

Trail Close

Trade Evaluation

Write Up

Negotiate & Close Sale

Submit the deal to the banks based on loan to value, customer credit and income

Offer warranties, and other products.

Paper Work

Delivery