Amira Gutierrez
Tucson,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with good planning abilities and interpersonal communication strengths.
Overview
3
3
years of professional experience
Work History
General Manager
White House Black Market
12.2022 - 04.2024
- Named "#1 store in the district" for producing the highest increase in sales my first year as store manager
- Improved customer satisfaction scores by 20% through enhanced team training
- Named visual merchandising leader for the district
- I demonstrate strong business acumen through KPI’s to develop and support business driving strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients and partners to ensure long-term success and loyalty.
Area Sales Manager women’s
Dillard’s
08.2021 - 02.2022
- I managed a team of 17 associates, and was responsible for $5 million in inventory
- Exceeded gross margin forecast for the year 2021 with a 44% increase and $6.6 million in sales
- Hired and trained sales associates and motivated them to become high-selling and hardworking team members with strong knowledge of inventory, merchandising, and customer service
- I directed all activities in my area such as merchandising, inventory control, staffing, price changes, and met monthly sales quotas
- Fostered relationships locally through in-store events that drove networking and brand awareness within the community.
Area Sales Manager Kids dept.
Dillard’s
12.2020 - 07.2021
- Managed a team of 7 sales associates and was responsible for $800k in inventory
- Ran monthly sales increases of 10 - 20%
- I maintained a high-performance team by educating, coaching, motivating, and appraising performance
- Top recruiter for the store.
Education
Bachelors in Retail and Consumer Sciences -
University of Arizona
12.2021
Skills
- Great interpersonal and communication skills, both verbal and written
- Agile with the ability to handle multiple tasks in a changing environment
- Highly Motivated by driving business in a fast-paced, innovative environment
- Bilingual
- problem solver
Timeline
General Manager
White House Black Market
12.2022 - 04.2024
Area Sales Manager women’s
Dillard’s
08.2021 - 02.2022
Area Sales Manager Kids dept.
Dillard’s
12.2020 - 07.2021
Bachelors in Retail and Consumer Sciences -
University of Arizona