Amira Neville

Verified payment-card details and handled declined transactions according to front-desk procedures.

Supported billing questions and payment disputes by reviewing charge details, clarifying balances, and communicating professionally with guests.

Balanced cash drawers and reconciled payments to maintain accurate transaction records.

Reviewed reservation and payment records for errors or discrepancies and followed up on items needing clarification.

Flagged potentially suspicious reservation activity and reported concerns through established protocols.

Managed online and third-party reservations, check-ins, check-outs, and incoming calls while keeping accurate documentation.

Resolved guest concerns with discretion, sound judgment, and timely communication; coordinated schedules and supported collaboration across departments.

• Resolve guest concerns with discretion, sound judgment, and timely communication; coordinate schedules and collaborate across

departments.

Led, trained, and supported staff while setting clear expectations for quality, consistency, and performance.

• Inspected rooms and reviewed inventory to identify issues, confirm standards, and maintain adequate supply levels.

• Coordinated with engineering to communicate maintenance concerns and ensure requests were addressed efficiently.

• Provided performance feedback and coaching to improve team accuracy, consistency, and service quality.