Amira Salem
Riverbank,CA
Summary
Friendly and outgoing with excellent interpersonal communication strengths. With over a years of experience, I am a dedicated and compassionate provider of elderly care and activities, companionship and comfort for senior citizens residents of assisted living and memory care communities. Patient, personable and professional In responding to patients needs, with a gentle touch and caring attitude centered on treating all with dignity and respect. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Pacifica Senior Living
Modesto, CA
05.2021 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Scheduled appointments and handled calenders for senior leadership.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Customer Service Representative
Golden Gate Nuts
Ripon, CA
11.2021 - 10.2022
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased efficiency and team productivity by promoting operational best practices.
Activity Director
Pacifica Senior Living
Modesto, CA
06.2020 - 05.2021
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
Barista
Starbucks
Riverbank, CA
06.2019 - 05.2020
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Controlled line and crowd with quick, efficient service.
Host
Strings Italian Cafe
Modesto, CA
04.2019 - 10.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Documented reservations and communicated changes to guests.
- Assisted managers with quickly resolving service- and food-related issues.
- Used cash registers and credit card machines to cash out customers.
Clerk
Baby's First Step
Dos Palos, CA
01.2018 - 03.2019
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
High School Diploma -
James C. Enochs High School
Modesto, CA05.2019
Phlebotomy
Abrams College
Modesto, CA 02.2023 - Current
Skills
- Multitasking and Time Management
- Bilingual in Spanish and English
- Communication skills
- Ability to follow instructions
- Flexible schedule
- Highly observant
- Friendly and outgoing
- Quick learner
- Multi-Line Telephone Systems
- Relationship Building
- Cash Drawer Management
- Telephone Etiquette
- Patient Callbacks
Timeline
Phlebotomy
Abrams College
02.2023 - Current
Customer Service Representative
Golden Gate Nuts
11.2021 - 10.2022
Administrative Assistant
Pacifica Senior Living
05.2021 - Current
Activity Director
Pacifica Senior Living
06.2020 - 05.2021
Barista
Starbucks
06.2019 - 05.2020
Host
Strings Italian Cafe
04.2019 - 10.2019
Clerk
Baby's First Step
01.2018 - 03.2019
High School Diploma -
James C. Enochs High School
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