Summary
Overview
Work History
Education
Skills
References
Timeline
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AMIRAH COCHRAN

AMIRAH COCHRAN

Chicago,IL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

5
5
years of professional experience

Work History

PATIENT CARE COORDINATOR

Lurie Children's Hospital Pediatric Dentistry
07.2021 - 07.2024
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service
  • Established strong work network by building professional relationships with physicians and fellow employees
  • Provided emotional support and counseling to patients during difficult times
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.

WAREHOUSE ASSOCIATE Part Time

Amazon
10.2023 - 01.2024
  • Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment
  • Identified damaged or defective items and reported them to supervisors immediately
  • Collaborated with supervisors and managers regarding daily tasks that need attention
  • Stacked empty pallets in designated areas according to safety regulations
  • Utilized RF scanners to scan products accurately and efficiently
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

STORE ASSOCIATE I

CVS Pharmacy
08.2019 - 11.2020
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Provided cash register operations and handled customer payments
  • Stocked, replenished, and organized inventory to keep store merchandise fresh
  • Performed daily opening and closing procedures for store operation
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer
  • Processed returns and exchanges according to company policy.

Education

High School Diploma -

Chicago International Charter School Longwood

Skills

  • Proficient in POS systems and cash handling procedures
  • Skilled in operating Powered Industrial Truck (PIT) equipment, including forklifts and pallet jacks
  • Strong leadership abilities demonstrated through training, interviewing, and team collaboration within a hospital
  • Excellent communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and supervisors
  • Detail-oriented and adaptable, able to multitask and prioritize tasks in fast-paced settings
  • Critical Thinking Skills
  • HIPAA Compliance
  • Organizational Skills
  • Appointment Scheduling
  • Multitasking ability

References

References available upon request.

Timeline

WAREHOUSE ASSOCIATE Part Time

Amazon
10.2023 - 01.2024

PATIENT CARE COORDINATOR

Lurie Children's Hospital Pediatric Dentistry
07.2021 - 07.2024

STORE ASSOCIATE I

CVS Pharmacy
08.2019 - 11.2020

High School Diploma -

Chicago International Charter School Longwood

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AMIRAH COCHRAN