AMIRAH COCHRAN
Chicago,IL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
PATIENT CARE COORDINATOR
Lurie Children's Hospital Pediatric Dentistry
2021.07 - 2024.07
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service
- Established strong work network by building professional relationships with physicians and fellow employees
- Provided emotional support and counseling to patients during difficult times
- Maintained accurate records of all patient care activities using electronic health record systems.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
WAREHOUSE ASSOCIATE Part Time
Amazon
2023.10 - 2024.01
- Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment
- Identified damaged or defective items and reported them to supervisors immediately
- Collaborated with supervisors and managers regarding daily tasks that need attention
- Stacked empty pallets in designated areas according to safety regulations
- Utilized RF scanners to scan products accurately and efficiently
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
STORE ASSOCIATE I
CVS Pharmacy
2019.08 - 2020.11
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Provided cash register operations and handled customer payments
- Stocked, replenished, and organized inventory to keep store merchandise fresh
- Performed daily opening and closing procedures for store operation
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer
- Processed returns and exchanges according to company policy.
Education
High School Diploma -
Chicago International Charter School Longwood
Skills
- Proficient in POS systems and cash handling procedures.
- Skilled in operating Powered Industrial Truck (PIT) equipment, including forklifts and pallet jacks.
- Strong leadership abilities demonstrated through training, interviewing, and team collaboration within a hospital.
- Excellent communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and supervisors.
- Detail-oriented and adaptable, able to multitask and prioritize tasks in fast-paced settings.
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
References
References available upon request.
Timeline
WAREHOUSE ASSOCIATE Part Time
Amazon
2023.10 - 2024.01
PATIENT CARE COORDINATOR
Lurie Children's Hospital Pediatric Dentistry
2021.07 - 2024.07
STORE ASSOCIATE I
CVS Pharmacy
2019.08 - 2020.11
High School Diploma -
Chicago International Charter School Longwood
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