ALEXIS HIGH BEAR
Tolleson,AZ
Summary
Reliable service professional with solid experience in maintaining clean and organized environments. Skilled in performing various tasks efficiently and able to adapt to change ensuring high standards are met. Known for excellent communication, problem-solving abilities, and maintaining positive attitude under pressure.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Ideal Image
Peoria, AZ
02.2024 - 01.2026
- Coordinated patient appointment scheduling to optimize clinic workflow and enhance patient experience.
- Managed patient communications, ensuring timely responses to inquiries and improving satisfaction rates.
- Developed streamlined processes for handling insurance verification, reducing processing time significantly.
- Led training sessions for new staff on patient management systems and clinic protocols, enhancing team efficiency.
Cruise Vacation Planner & Customer Service Representative
Princess Cruises
Scottsdale, AZ
02.2023 - 01.2024
- Delivered exceptional service by addressing customer inquiries and resolving issues effectively
- Processed payments and managed bookings for cruises, flights, hotels, and dining reservations
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed customized cruise itineraries based on client preferences and budget constraints.
- Boosted sales performance by providing tailored vacation recommendations and upselling packages.
Sales Representative (FedEx Account)
TTEC
Mesa, AZ
12.2021 - 01.2023
- Managed high-volume inbound and outbound sales calls, maintaining an average of 120 calls and exceeding daily sales quotas
- Successfully offered promotional discounts tailored to small business needs
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Identified client needs and provided tailored solutions to drive sales growth.
Server
Ojos Locos Sports Cantina
Peoria, AZ
09.2018 - 11.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
Manager
Salad and Go
Gilbert, AZ
07.2016 - 08.2018
- Oversaw daily operations, ensuring adherence to safety and food quality standards
- Trained and mentored team members on best practices and customer service standards.
- Streamlined operational workflows to enhance efficiency and reduce service times.
- Implemented inventory management systems to optimize stock levels and minimize waste.
Education
High School Diploma -
Mesa High School
Mesa, AZ05-2015
CNA - Nursing Assistant
Medstar
Peoria, AZ10-2025
Skills
- Sales & Upselling Techniques
- Cash Handling & Budgeting
- POS Systems & Data Entry
- Time Management
- Critical thinking skills
- Complaint handling
Timeline
Patient Care Coordinator
Ideal Image
02.2024 - 01.2026
Cruise Vacation Planner & Customer Service Representative
Princess Cruises
02.2023 - 01.2024
Sales Representative (FedEx Account)
TTEC
12.2021 - 01.2023
Server
Ojos Locos Sports Cantina
09.2018 - 11.2021
Manager
Salad and Go
07.2016 - 08.2018
CNA - Nursing Assistant
Medstar
High School Diploma -
Mesa High School