Amirah Jones
Middletown,OH
Summary
Dynamic Patient Access Representative with a proven track record at Dayton Children's, excelling in HIPAA compliance and patient registration. Demonstrated exceptional customer service and adaptability in high-pressure environments, ensuring quality care and satisfaction. Skilled in insurance verification, fostering strong relationships that enhance patient experiences.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Dayton Children's
Dayton, OH
10.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Host
Another Broken Egg Cafe
West Chester, OH
10.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Polo Factory Outlet
Monroe, OH
04.2019 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Science - Diagnostic Medical Sonography
Clark State Community College
Springfield, OHHigh School Diploma -
Middletown High School
Middletown, OH2018
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
Dayton Children's
10.2024 - Current
Host
Another Broken Egg Cafe
10.2023 - 04.2024
Sales Associate
Polo Factory Outlet
04.2019 - 09.2022
Associate Of Science - Diagnostic Medical Sonography
Clark State Community College
High School Diploma -
Middletown High School