Amirah Kashmiri
Ocala
Summary
Experienced with developing and delivering barista training programs tailored to individual and team needs. Utilizes effective communication and hands-on training methods to ensure skill mastery and consistency in service. Track record of fostering teamwork, improving operational efficiency, and maintaining high standards of customer service.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Tropical Smoothie Cafe
04.2021 - 01.2022
- Supervised daily operations, ensuring compliance with food safety standards and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Coordinated staff schedules to optimize coverage during peak service hours.
- Monitored inventory levels, placing orders to maintain stock availability and reduce waste.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Front of House Employee
Bento Sushi
01.2022 - 05.2023
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
Shift Leader
Starbucks, Paddock Mall
06.2023 - 06.2024
- Supervised daily operations, optimizing workflow efficiency during high-volume shifts.
- Managed inventory levels, ensuring adequate stock for peak periods while minimizing waste.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Barista Trainer
Starbucks
06.2024 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Conducted regular training sessions to enhance team knowledge of products and procedures.
- Ensured compliance with health and safety regulations during training activities.
- Assisted in developing training materials to improve operational efficiency.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma - Nursing
Santa Fe College
Gainesville, Florida, FLSkills
- Leadership experience
- Health and safety compliance
- Exceptional customer service
- Strong work ethic
- Emergency procedures
- Excellent communication
Timeline
Barista Trainer
Starbucks
06.2024 - Current
Shift Leader
Starbucks, Paddock Mall
06.2023 - 06.2024
Front of House Employee
Bento Sushi
01.2022 - 05.2023
Shift Supervisor
Tropical Smoothie Cafe
04.2021 - 01.2022
High School Diploma - Nursing
Santa Fe College