Brittany Cason
Gilmer,TX
Summary
Dynamic and results-driven professional with extensive leadership experience at Starbucks, excelling in training and team development. Proven ability to enhance operational efficiency and customer satisfaction through effective complaint handling and health and safety compliance. A dedicated team player skilled in cash handling and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Gilmer
08.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Guided new team members in understanding store procedures and product knowledge.
- Managed inventory levels, placing orders to maintain stock availability and reduce waste.
- Implemented process improvements that enhanced operational efficiency and reduced service times.
- Resolved customer issues promptly, ensuring satisfaction and fostering loyalty to the brand.
- Enforced safety standards and health regulations to maintain a safe working environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Conducted regular quality assurance checks to ensure product consistency and presentation.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
Restaurant Manager
Mary Munoz
Gilmer, TX
12.2018 - 2020
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Managed staff scheduling and training, optimizing team performance and coverage.
- Implemented inventory control measures, reducing waste and improving cost efficiency.
- Developed and executed marketing strategies to enhance brand visibility and attract new customers.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Collaborated with suppliers to negotiate favorable terms, enhancing product quality and pricing structure.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
High School Diploma -
Gilmer High School
Gilmer, TX05.2018
Skills
Leadership experience
Health and safety compliance
Cleanliness standards
Milk steaming
Supply ordering
Complaint handling
Health codes compliance
Training background
Team player
Cash handling
Friendly and outgoing
Cash register operation
Opening and closing duties
Up-selling
Team leadership
Safe food handling
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Restaurant Manager
Mary Munoz
12.2018 - 2020
High School Diploma -
Gilmer High School