Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Donna Romero

Sugar Land,TX

Summary

Results-oriented professional with leadership experience in the food and beverage industry. Expertise in employee training, multitasking, and customer service. Focused on enhancing operational efficiency and creating a positive customer experience through effective team management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Sugar Land, TX
03.2025 - Current
  • Supervised daily operations to ensure efficient service and product quality.
  • Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
  • Trained new baristas on beverage preparation and customer service standards.
  • Managed cash handling procedures and ensured accurate financial transactions.
  • Coordinated inventory management to maintain stock levels and minimize waste.

Barista

Target Starbucks
Sugar Land, TX
08.2024 - 12.2024
  • Prepared and served a variety of espresso beverages to meet customer preferences.
  • Maintained cleanliness and organization of work area in compliance with health standards.
  • Assisted customers with menu selections, providing exceptional service and product knowledge.
  • Operated point-of-sale system efficiently, processing transactions accurately and swiftly.

Crew Member

Chipotle
Stafford, TX
08.2023 - 01.2024
  • Delivered exceptional customer service in high-volume environment.
  • Prepared food items while adhering to safety and cleanliness standards.
  • Operated kitchen tools and equipment efficiently to maintain workflow.
  • Collaborated with team members to achieve daily operational goals.
  • Resolved customer inquiries and complaints promptly and professionally.

Education

Associate of Applied Science - Diagnostic Medical Sonography

Houston Community College
Houston, TX
05-2028

Esthetician License - Esthetics

Ogle School
TX
08-2025

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Leadership experience
  • Health and safety compliance
  • Coffee expertise
  • Multitasking
  • Food Safety

Certification

  • Certified Barista Trainer, Starbucks - October, 2025
  • National Registry of Food Safety Professionals, Certified Food Safety Manager - October 16, 2025 - October 16, 2030
  • Food Handlers Certificate - October, 2025 - October, 2027

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Shift Supervisor

Starbucks
03.2025 - Current

Barista

Target Starbucks
08.2024 - 12.2024

Crew Member

Chipotle
08.2023 - 01.2024

Associate of Applied Science - Diagnostic Medical Sonography

Houston Community College

Esthetician License - Esthetics

Ogle School