AMIRE CEASAR
jonesboro,Ga
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Tesla
Atlanta, GA
07.2024 - 08.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Automotive Technician
Northern Rock Automotive
Fayetteville, Ga
06.2023 - 05.2024
- Extensive experience in diagnosing and repairing issues with various vehicle systems.
- Proficient in conducting routine maintenance procedures, including oil changes, tire rotations, and brake inspections.
- Strong knowledge of automotive industry trends and best practices, keeping up-to-date with the latest technological advancements.
Service Consultant
Hennessy Automotive
Morrow, Ga
01.2022 - 06.2023
- Proven track record of meeting or exceeding sales and service targets.
- Skilled in using CRM systems to accurately document and track customer interactions and outcomes.
- Experience in providing excellent customer service and resolving customer inquiries and issues.
- Strong ability to coordinate with cross-functional teams to ensure customer satisfaction.
Service Consultant
ZT Motors
Union City, Ga
01.2020 - 12.2021
- Experience providing expert advice and technical support to clients in a fast-paced service environment.
- Proficient in utilizing customer relationship management (CRM) systems to maintain accurate records and track customer interactions.
- Proven ability to effectively communicate and resolve customer inquiries, concerns, and complaints.
- Demonstrated success in upselling and cross-selling products and services to meet customer needs.
Automotive Technician
ZT Motors
Union City
03.2018 - 01.2020
- Performed routine vehicle maintenance tasks, including oil changes and tire rotations, ensuring optimal vehicle performance.
- Extensive experience in troubleshooting and repairing electrical systems, including lighting, wiring, and battery issues.
- Proficient in using diagnostic equipment and software to identify and resolve complex engine problems.
Education
automotive technology - undefined
Southern Crescent Technical College
Griffin, Ga05.2019
Skills
- Technical expertise
- Effective communication
- Customer service excellence
- Analytical problem-solving
- Sales proficiency
LANGUAGES
English
Certification
EPA 609 certification current
Timeline
Service Technician
Tesla
07.2024 - 08.2025
Automotive Technician
Northern Rock Automotive
06.2023 - 05.2024
Service Consultant
Hennessy Automotive
01.2022 - 06.2023
Service Consultant
ZT Motors
01.2020 - 12.2021
Automotive Technician
ZT Motors
03.2018 - 01.2020
automotive technology - undefined
Southern Crescent Technical College