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Associate Principal Engineer

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• Business Intelligence Professional Tableau developer ,SQL Server 2008/2012 and Business Intelligence Development Studio. Experienced database analyst and report writer working with numerous data sources and report writing tools including Amazon Redshift, Snowflake, SQL server Reporting Services.
• Additional experience includes Agile methodology, business analysis, writing requirement documents. Reliable, professional team player with strong business user mentoring abilities.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, and Mac. Proven skill in resolving problems quickly on first call. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.

Seasoned sales and management professional with over two decades of experience. Specializes in leading teams, exceeding revenue targets, and driving growth in competitive markets. As Regional Sales Manager at WOW! Internet, TV, & Phone (WOW!), I implemented impactful sales strategies and nurtured team development to achieve exceptional results aligned with company values. Spearheaded the successful launch of the company's first Fiber to the Home (FTTH) deployments in greenfield markets, surpassing sales goals by 142% and achieving remarkable penetration rates within six months. Led training and deployment of SaaS in multiple streaming services across 15 markets, empowering the direct sales force through effective training programs and collaboration. Expertise in sales management, compensation analysis, and marketing ensures consistent delivery of impactful strategies and scalable growth solutions.

Certified emergency registered nurse experienced in delivering high-acuity emergency care with strong background in trauma and advanced life support. Skilled in complex IV and ultrasound-guided peripheral IV access. Experienced in mentoring new nurses and facilitating clinical skill development. Prepared to leverage expertise in emergency interventions to improve patient care and support clinical excellence.

Dynamic and passionate Student Stylist at Aveda Fredric’s Institute, skilled in hair coloring techniques and updo styling. Successfully educated clients on product benefits, enhancing their experience and satisfaction. Adept at scheduling and time management, ensuring optimal service delivery while maintaining a clean and organized workstation.

Self-motivated healthcare professional with over eight years of experience in patient care. Excels in fast-paced environments with strong skills in teamwork and adaptability. Dedicated to continuous improvement and providing exceptional support to patients and colleagues.

Results-driven salesperson with expertise in customer service and relationship building. Skilled in negotiation and social selling, consistently fostering loyalty and driving sales growth in a dynamic retail environment.
Thrived in fast-paced sales environment, developing exceptional communication and negotiation skills. Proven ability to understand customer needs and deliver tailored solutions. Seeking to transition into new field where these skills can drive meaningful impact.

Dedicated Service Technician with over 25 years experience in installation and repair of security monitoring systems with a focus on troubleshooting and preventive maintenance. Strong attention to detail and customer service skills ensure optimal equipment functionality.

Dynamic, solution-focused professional with over 12 years of experience delivering rapid, client-centered software and hardware technical support. Multicultural awareness and fluency in Spanish enhance effective communication in diverse environments, improving customer engagement. A steadfast commitment to maintaining a reputation for quality, exceptional service, and unwavering ethics drives consistent results. Proven ability to navigate complex challenges while ensuring customer satisfaction and fostering loyalty.

Technician with extensive experience in HVAC systems and equipment installation/Service. Proven ability to troubleshoot complex issues while ensuring strict adherence to safety standards. Committed to enhancing operational efficiency and team performance through effective solutions.

Mark D. Silverman

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Bachelor of Arts - Journalism

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Service Technician

Reporter

Writer

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Bachelor of Arts - Journalism

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