Amiri S. Poole
Tampa,FL
Summary
With a proven track record at CCS Medical, I excel in HIPPA compliance and patient confidentiality, showcasing my strong attention to detail and effective communication skills. My experience spans across high-volume call handling, medical screening, and data entry, significantly enhancing patient support and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Support Representative
CCS Medical
06.2023 - Current
- Managing high volume inbound and outbound call queues while providing excellent patient support
- Accurately calculating patient copay amounts and collecting payments
- Maintaining strict confidentiality of patient records and information in accordance with HIPPA regulations
Hostess/Concierge/Cashier
B&B Theatres
09.2021 - 04.2022
- Supported servers, food runners, and bussers by assisting with food running and theatre clean-up.
- Answered customer questions regarding seating and menu information.
- Accurately operated a cash register to record transactions.
- Directed ticket holders to assigned seating
Medical Screener and New Donor Facilitator
CSL Plasma
06.2019 - 06.2021
- Enhanced donor experience by providing exceptional customer service
- Collected donor vital signs and capillary blood sample prior to donation
- Answered donor questions via phone
- Stocked shelves with donor intake area
- Maintained accurate patient records, ensuring data confidentiality and HIPPA compliance
Captioning Assistant
Captel CSS Call Center
09.2019 - 06.2020
- Actively listened to caption live phone calls
- Created error-free captions for the hard of hearing
Education
Associate of Science - Business Admin/Management
Hillsborough Community College
01.2024
Associate of Arts -
Hillsborough Community College
01.2020
Skills
- HIPPA compliance and patient confidentiality
- Microsoft Office
- Call center experience
- Medical terminology knowledge
- Effective oral and written communication skills
- Data entry experience
- Scheduling experience
- Multitasking abilities
- Time management
- Strong attention to detail
- Problem-solving abilities
Certification
Accounting Technology Specialist
Business Operations
Business Management
Business Specialist
Healthcare Support Specialist
Timeline
Patient Support Representative
CCS Medical
06.2023 - Current
Hostess/Concierge/Cashier
B&B Theatres
09.2021 - 04.2022
Captioning Assistant
Captel CSS Call Center
09.2019 - 06.2020
Medical Screener and New Donor Facilitator
CSL Plasma
06.2019 - 06.2021
Associate of Science - Business Admin/Management
Hillsborough Community College
Associate of Arts -
Hillsborough Community College
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