Amiriah Johnson
Deltona,FL
Summary
Motivated and dependable professional with several years of customer service experience, bringing strong communication skills, attention to detail, and the ability to thrive in fast- paced environments. Actively seeking an entry-level opportunity in the medical field, with a strong eagerness to learn clinical skills, contribute to patient care, and grow within a healthcare organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bank Of America (Via Foundever)
06.2025 - Current
- Assist Bank of America clients via inbound/outbound calls, providing friendly and efficient customer support.
- Access and verify confidential customer accounts while maintaining strict data privacy.
- Resolve customer concerns by identifying issues, researching solutions, and providing step-by-step guidance.
- Educate customers on products, banking tools, security features, and account management options.
- De-escalate frustrated callers using patience, empathy, and professional communication.
- Meet performance goals including call handling time, quality assurance, and customer satisfaction.
Customer Service Representative
Holiday Inn Club Vacations Incorporated
08.2024 - 03.2025
- Provide exceptional customer service by handling inbound calls and assisting with booking reservations for timeshare owners at resorts globally.
- Troubleshoot and resolve booking issues, ensuring a seamless vacation planning experience for customers.
- Communicate effectively with customers, addressing their concerns and providing accurate information in a timely manner.
Call Center Representative
Peloton (via InTouch)
02.2024 - 06.2024
- Assisted Peloton members with inquiries regarding their equipment, orders, and membership concerns via inbound calls and chat support.
- Resolved customer issues and provided product guidance, ensuring a positive experience and customer satisfaction.
- Worked closely with the team to meet performance targets while maintaining high service standards.
Customer Service Representative
ID.me (via Alorica)
11.2022 - 01.2024
- Assisted customers by verifying their identity for access to benefits and secure websites.
- Answered inbound calls from customers seeking assistance with identity verification, ensuring accurate and efficient processing.
- Delivered high-quality service while maintaining strict confidentiality and adherence to protocols.
Education
Daytona State College
Daytona Beach, FLHigh School Diploma - undefined
Seminole High School
01.2022
Skills
- Multi-line phone systems
- Appointment scheduling
- Total calls (success metric)
- Customer service
- Sales
- Microsoft Office
- Objection handling (sales technique)
- Computer skills
- Phone etiquette
- Team motivation (leadership skill)
- Active listening
- Critical thinking
- Data entry
- Maintaining confidentiality
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Adherence to safety protocols
- Adaptable
Certification
- Driver's License
- CPR Certification
Timeline
Customer Service Representative
Bank Of America (Via Foundever)
06.2025 - Current
Customer Service Representative
Holiday Inn Club Vacations Incorporated
08.2024 - 03.2025
Call Center Representative
Peloton (via InTouch)
02.2024 - 06.2024
Customer Service Representative
ID.me (via Alorica)
11.2022 - 01.2024
High School Diploma - undefined
Seminole High School
Daytona State College