Amir Griffin
West Bloomfield,MI
Summary
Skilled in device configuration and offering exceptional end-user support, I enhanced operational efficiency at DTE Energy by streamlining data management and workflow processes. My expertise in IT documentation and help desk operations, combined with a proactive approach, significantly improved IT incident resolution and system functionality, demonstrating my ability to drive technological advancements and support organizational goals.
Overview
2020
2020
years of professional experience
Work History
Trio Program Information Technology Technician
Bowling Green State University
Bowling Green, OH
01.2018 - 01.2020
- Routinely correct errors for both student and the TRIO Program of families, From the years 2018-2020
- Tasks like restarting laptops, troubleshooting for software programs, printers and instructing how to move things to the cloud
- Was in charge of keeping a log of information that was used to improved Trio's capabilities on the campus of BGSU
- Accurately and effectively entered data to best assist TRIO mentors when it came to their students
IT Technician/ Data Entry/Corporate Communication Intern
DTE Energy
Detroit, MI
- Improved DTEs operational efficiency by accurately entering and managing data in Microsoft Excel, streamlining workflows for future projects
- Managed data for DTES multiple databases to cleanly keep the company's information organized
- Provided assistance to the day to day productivity, by providing on the floor support on information systems
- Shot and edited multiple promotional videos for the company
Smart Mentor/Help Desk Representative
- Mentored younger students in managing their first of college while troubleshooting through their issues both social and technical
- Handled Front Desk Technology issues such as logging important information for programing and Data Entry that smart would use for future semesters
Help Desk Support Specialist
Michigan Fire Restoration
Farmington Hills, MI
- Provided guidance on best practices when dealing with IT related incidents.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Tested computer equipment to ensure proper functioning according to specifications.
Education
B.S. - Technology
Bowling Green State University
Bowling Green, OHSkills
- End user support
- Device configuration
- Server maintenance
- LAN protocols
- IT documentation
- Help desk operations
Technologysummary
Windows, Mobile, MAC OS, Linux, Chrome OS, Microsoft SQL, MY SQL, Microsoft Access, MS Office, MS Project
Timeline
Trio Program Information Technology Technician
Bowling Green State University
01.2018 - 01.2020
IT Technician/ Data Entry/Corporate Communication Intern
DTE Energy
Smart Mentor/Help Desk Representative
Help Desk Support Specialist
Michigan Fire Restoration
B.S. - Technology
Bowling Green State University
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