Amis Lopes
Providence,RI
Summary
Versatile and bilingual professional with a track record of enhancing customer satisfaction and streamlining operations at Guardian Pest Control. Excelled in pest management solutions and customer service, demonstrating exceptional problem-solving and interpersonal skills. Proven ability to communicate effectively in English, Spanish, and Cape Verdean Creole, fostering significant improvements in efficiency and client relations.
Overview
8
8
years of professional experience
Work History
Certified Pest Control Technician
Guardian Pest Control
02.2023 - 09.2024
- Achieved greater efficiency in scheduling appointments, expertly managing time and resources to maximize productivity.
- Collaborated closely with clients to develop long-term integrated pest management solutions that addressed both immediate issues and future prevention measures.
- Contributed to a positive work environment through punctuality, professionalism, cooperation with coworkers, and a strong work ethic.
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
Patient Care Representative
Change Healthcare
11.2020 - 02.2023
- Recommended service improvements to minimize recurring patient issues and complaints.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
Shift Leader Manager
CVS Pharmacy
01.2017 - 12.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
Education
Associate of Arts -
University of Massachusetts, Dartmouth
North Dartmouth, MA05-2023
Skills
- Appointment Scheduling
- Fluent in English, Spanish and Cape Verdean Creole
- Pest management solutions
- Customer Service
- Scheduling appointments
- Data entry proficiency
- Patient Registration
- Quality Control
- Adobe and Microsoft Office Suites
- Interpersonal Skills
- Problem-Solving
- Active Listening
Timeline
Certified Pest Control Technician
Guardian Pest Control
02.2023 - 09.2024
Patient Care Representative
Change Healthcare
11.2020 - 02.2023
Shift Leader Manager
CVS Pharmacy
01.2017 - 12.2019
Associate of Arts -
University of Massachusetts, Dartmouth