AMIT SINGH
West Babylon,NY
Summary
Accomplished Manager at 711, adept in strategic planning and operations management, significantly enhancing team performance and customer satisfaction. Excelled in staff development and business growth, implementing a mentoring program and optimizing customer relations. Skilled in expense tracking and conflict resolution.
Overview
13
13
years of professional experience
Work History
Manager
711
03.2016 - 06.2024
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Store Manager
711
03.2011 - 02.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
BBA - ACCOUTING/ MARKETING/STRATEGIC MANAGEMENT
CH. CHARAN SINGH UNIVERSITY
MEERUT INDIA03-1996
Skills
- Expense Tracking
- Strategic Planning
- Operations Management
- Staff Development
- Business Development
Languages
ENGLISH AND HINDI
Native or Bilingual
Timeline
Manager
711
03.2016 - 06.2024
Assistant Store Manager
711
03.2011 - 02.2016
BBA - ACCOUTING/ MARKETING/STRATEGIC MANAGEMENT
CH. CHARAN SINGH UNIVERSITY
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