Amit Tikyani
Regional Director of Operations
Secaucus,NJ
Summary
Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Regional Director of Operations
Kahala Brands
05.2022 - Current
- Specializing in New Store Openings – traveling to new stores, assisting RDOs to open new franchise locations.
- Worked collaboratively with franchisees to implement brand procedures and corrective actions to improve quality.
- Set franchise store KPIs and provided regular, actionable feedback.
- Oversaw day-to-day activities in accordance with brand standards.
- Oversaw successful implementation of brand strategies and policies to drive growth and productivity.
- Analyzed business operations and shared strategies with franchisees to improve operational cohesiveness.
- Mentored and coached franchisees and crew members to foster productive and engaging work environment.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and loyalty metrics.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Franchise Owner and Operator
Gurpar Group Inc - Cold Stone Creamery & Planet Sm
08.2017 - 05.2022
- Constructed first co brand store location in United States of America
- Synchronized two different franchise operations together to better improve in store efficiency.
- Maximized company revenue by implementing Cold Stone Creamery and Planet Smoothie franchise system.
- Managed day-to-day tactical and long-term strategic activities within business.
- Capitalized on industry changes to maximize company revenue.
- Reduced and controlled expenses by improving resource allocation.
- Hire, train and supervise employees, determine their duties, and evaluate their performance.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Franchisee / Managing Member
LTC Foods LLC - Cold Stone Creamery 22425
08.2009 - 05.2022
- Opened new store location and responsible for recruiting and training new staff.
- Maximized company revenue by implementing Cold Stone Creamery franchise system.
- Managed day-to-day tactical and long-term strategic activities within business.
- Capitalized on industry changes to maximize company revenue.
- Reduced and controlled expenses by improving resource allocation.
- Recruited and hired 8 new staff each year.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
President & CEO
True Dreamz, Inc - Perfume Romance
02.2002 - 05.2022
- Opened new store location and assisted in recruiting and training new staff.
- Verified that all merchandising standards were maintained on daily basis.
- Maintained friendly and professional customer interactions.
- Demonstrated that customers come first by serving them with sense of urgency.
- Shared product knowledge with customers while making personal recommendations.
- Delivered excellent customer service by greeting and assisting each customer.
- Reorganized sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Monitored multiple databases to keep track of all company inventory.
- Prepared correspondence, accounting and financial documents for analysis.
Franchise Operations Partner
Mosyka Inc - Cold Stone Creamery 20822
04.2010 - 01.2018
- Conducted analysis to address out of compliance location in franchise system.
- Brought store being back into compliance. Increased sales by 30% over four-year period.
- Maximized company revenue by implementing new online marketing campaign.
- Managed day-to-day tactical and long-term strategic activities within business.
- Capitalized on industry changes to maximize company revenue.
- Reduced and controlled expenses by improving resource allocation.
- Recruited and hired 10 new staff each year.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Education
BBA - Business Computer Information Systems
Hofstra University
Hempstead, NY2003
Skills
- Small business development
- Leadership/communication skills
- Business operations organization
- New product delivery
- Human resources
- Budgeting expertise
- Employee relations
- Food and beverage handling expert
- Multi-operation hospitality management
- Customer-oriented
- P&L management
- Store operations
- Project Planning
- Operations Management
- Business Management
Accomplishments
Operations Management
- Efficiently operated two high volume restaurants with a combined staff of 50 restaurant staff members.
- Recognized as one of the top ten Franchisees in a 40-store district in the east coast region.
- Improved or maintained margins over previous years.
- Overseeing a store count of 11 franchise locations with 3 Rocky Mountain Chocolate Factory co-brands and 1 Blimpie & Great Steaks Tri-brand.
- Open 10 new Franchise locations nationwide including 1 co-brand and 1 tri-brand.
- Transfer 7 existing locations to new franchisees.
Timeline
Regional Director of Operations
Kahala Brands
05.2022 - Current
Franchise Owner and Operator
Gurpar Group Inc - Cold Stone Creamery & Planet Sm
08.2017 - 05.2022
Franchise Operations Partner
Mosyka Inc - Cold Stone Creamery 20822
04.2010 - 01.2018
Franchisee / Managing Member
LTC Foods LLC - Cold Stone Creamery 22425
08.2009 - 05.2022
President & CEO
True Dreamz, Inc - Perfume Romance
02.2002 - 05.2022
BBA - Business Computer Information Systems
Hofstra University